On this page you will find all of the Frequently Asked Questions (FAQ). All the information you might need to prepare for your trip, can be found on the Travel Preparation page. Is your question not listed? Please send an e-mail to email@example.com.
The spread of Coronavirus (COVID-19) has captured news headlines worldwide and we know that it is very much on the minds of our travellers, regardless of the timing of their trip or the destination. Our priority is, and will always be, to ensure the safety and well being of our customers and staff. We understand you may be concerned, but we are here to offer as much help and advice as we can.
As a result of a flood of questions and requests our phone lines are overcrowded. We kindly request you to send an e-mail to firstname.lastname@example.org. However: your e-mail may be queued. We are currently doubling our customer service team and are working very hard to process all e-mails. We kindly request you to allow us a few more days. Promised: we will get back to you asap. Thank you for your understanding.Share
Yes, Boat Bike Tours (and/or her operating partners) have cancelled departures in the Netherlands, Belgium, France, Italy, Germany and on the Danube until 1 May. For selected tours, departures until mid-May have been cancelled. All guests who were booked on each of these tours have been informed immediately.Share
We do not know. We carefully observe and act in compliance with all instructions given by the Dutch or (in other countries) other national Government and Health Authorities. If a departure must be cancelled, we will notify all booked guests immediately. If we have not yet informed a booked guest, we expect the tour to take place as planned.Share
We will notify all booked guests immediately. We will offer you to postpone your tour and to rebook a tour later in 2020 or 2021.Share
Yes all (down) payments made by consumers anywhere in the world for a trip with Boat Bike Tours are safe: these payments are covered by SGR (the Guarantee Fund for Travel Companies): www.sgr.nl. The SGR logo on your booking confirmation entitles you to receive a refund by SGR in the unlikely event of insolvency of Boat Bike Tours.Share
If you would like to cancel or postpone your booked tour that currently is considered to take place as planned, we can offer you the possibility to rebook your trip to another travel date at a – depending on the timeliness – certain rebooking fee. Please contact us if you are considering doing so. We can offer you several options.Share
No, you have only purchased the cycling cruise through us. We do not sell additional land program/products nor transportation. You should therefore contact your airline, railway company, hotel or booking platform.Share
No, probably not. Most insurance policies only cover cancellation costs in the case that the traveler is or becomes ill or injured and cannot travel according to medical advice. Please check your specific cancellation insurance policy and conditions for more details.Share
If you have arranged a cancellation insurance via Boat Bike Tours, you are insured by Anker Insurances. Please check in the Terms and Conditions you have received from them whether the reason for cancellation that applies to you is covered. If this is the case, you can request a claim form from us, fill it out and send it back to us.Share
We have already instructed all ship operators, tour leaders and suppliers to take additional safety measures regarding hygiene, disinfection and general health on board including (among other things):
We will carefully observe and act in compliance with all instructions given by the Dutch or (in other countries) other national Government and Health Authorities.
We will carefully monitor the health of crew members and tour leaders. If a crew member or tour leader shows any signs of being unwell with symptoms associated with the Coronavirus (fever, cough, shortness of breath), then we will immediately replace the person. Tour leaders and crew are trained first aiders.Share
In this case we will immediately ask them to avoid any contact with other guests. We will also immediately contact the local health authority to assist the guest. Tour leaders and crew are trained first aiders. Our ships are permanently located in areas with direct access to high-quality medical care.Share
All cyclists in Spain, Turkey and Croatia are required by law to wear helmets. In Italy children up to and including 16 years of age are required by law to wear helmets, in Austria children up to and including 12, in Slovakia for children up to and including 14 and for everyone cycling outside of residential areas. In France adult cyclists are not obliged to wear a bike helmet, but children up to 12 years are.
In all other countries wearing a helmet is recommended, but not compulsory. If you want to wear a helmet, we advise you to buy your own and bring it with you. On our Premium tours a helmet is included in the price and available on request. On most other tours you can rent a helmet.Share
On most of the ships you can bring your own bike, but please check beforehand if there is enough space aboard the ship you are traveling with. Please contact our office to verify.
Please note: the tour leader, crew, owner of the ship, and Boat Bike Tours are not responsible nor liable for any damage to, loss or theft of your bicycle.Share
Well yes… It makes your holiday a lot more pleasurable. Daily cycling tours of around 40-60 kilometers, which means approx. 5 hours on the saddle each day riding at an average speed of 12 kilometers or 9 miles an hour. This demands a certain basic level of fitness.Share
No, there is not a support vehicle accompanying you during your cycling tour.Share
As long as they are attached to the bike you bring along too, it is okay. But to bring your own pedals to attach them to a rental bike, we have to dissapoint you. This is not possible.Share
At some tours and on some locations it is possible to get back on board before the actual bike ride is over. But not everywhere. This is because most of our ships need enough space, depth and a quay to moor the ship for you to get back on board.Share
This can vary between 30 and 60 kilometer / 18.6 and 37.3 miles per day. The exact distances can be found on your itinerary. Talking about time; we can state that – depending on your average speed (of at least 15 kilometers / 9 miles an hour – the average speed our tour leaders ride during the guided tours) and the number of breaks on the way – the time you spend on a cycling day varies from 5 to 7 hours.Share
The guides or tour leaders speak Dutch, English and German. Some of them also speak French or Italian. They will do their briefings in English and German only. Of course, in case of questions, you can always ask.Share
This depends on the ship you are traveling on. Most of the smaller vessels (with a maximum capacity of 20) will be completely full during the season. The larger ships (with a maximum capacity of approx. 120) will be filled for about 80-90% on most tours.Share
We have a large spectrum of cabin types; varying from lower deck twins to upper deck superior suites. Please check out the ships’ pages to find out more out the cabin types.Share
Yes. On all of our ships there is Wi-Fi. Check out all information about ‘Internet aboard the ships‘ in our Travel Prep.Share
No. There is no laundry service aboard the ships.Share
On some ships a hair dryer belongs to the standard inventory in your cabin. On other ships, you can ask for a hair dryer at the reception or at one of the crew members.Share
Smoking in your cabin, in the public areas – such as the restaurant, bar and lounge – is not allowed. On most of the ships, you can smoke on deck on designated smoking areas. On a few ships smoking is banned on the entire ship.Share
No. Pets are not allowed on board. Although some captains have a dog on board; these dogs are used to being aboard a ship and do not come to the public areas nor in the cabins. They can be seen in and around the living area of the captain.Share
Not many people who are prone to get sea sick, have experienced any problems. The ships are very heavy and the water they cruise on is really calm. The sailing ships can sometimes slant just a little, but not so much that this causes problems to your balance. Also these sailing ladies are so heavy they glide through the water gracefully.Share
This depends on your nationality. Some nationals of countries have to obtain a visa that grants them with the permission to enter the Schengen Area. The countries whose citizens are required to obtain a Schengen visa can be found on the visa page of the Schengen Visa Information.
Please note, that from January 2021 and on Canadian passport holders will need to apply online for a travel pass in order to enter any of the 26 Schengen Area countries. This so called ‘ETIAS authorization‘ is not a visa, but rather a lighter and more visitor-friendly version. The application process for an ETIAS is simple and quick; it takes around 10 minutes to complete and costs only €7.Share
This depends on your place of departure. If the tour starts in Amsterdam you can park your car in a P+R outside the city center, in one of the garages or book the valet service. In other cities there are different parking options, described in the boarding info you receive before traveling.Share
After booking your holiday, we will send you detailed information on how to travel to your destination by car, train or aircraft, and how to reach your ship’s mooring location. You will receive information on where to park your car. At some destinations you can reserve a parking space in advance or how you can arrange a transfer.
Please read more about ‘Travel to destination‘ in our Travel Prep.Share
The average age of our guests is between 45 and 65 years.Share
We have travelers from all over the world: from Scandinavia to South-Africa, from Australia to Canada, from Russia to Brazil and from China to the US. Also we have welcomed lots of European travelers.Share
Please travel light! The cabins are not as spacious as a regular hotel room. Storage facilities are limited and in some cabins the space underneath the beds is not high enough to store a hard shell suitcase.
Take a look at our Travel Prep ‘What to bring‘ to find out what you must not forget.
Of course this depends on the kind of problem you encounter. For most of the problems you can ask your tour leader to help find a solution. If you travel on a semi-guided tour, then the tour leader or the captain can be reached by phone. Think of getting lost, flat tires, bike chain off, small accidents, etc.
In case of serious problems, such as accidents, sudden illnesses or injuries, please call the local emergency number 112.Share
Yes you can rent a helmet on most tours. On our Premium tours a rental helmet is included in the price and available on request.Share
Of course you are welcome to stay on board during the day, instead of going along on the cycling tour. Please let the tour leader and/or crew know you will be staying aboard. Please note, that children under the age of 18 must be under adult supervision.Share
Then you’ll probably get wet! Unless you wear your rain gear during cycling of course. If you mean by this question; will there still be a cycling tour if it rains? This depends of the intensity of the rain; there are lots of varieties starting with a drizzle to actually a complete cloudburst. You are free to decide to get on your bike or not, but if the tour leader thinks it is too dangerous to go cycling, he or she will let you know.Share
Well, unfortunately this can not be predicted for all of our tours; different countries, different travel dates. Just make sure you pack for all weather types; rain gear, sunglasses and clothes that can be worn in layers.
If you look for a more specific weather forecast, check out AccuWeather: https://www.accuweather.com