Reed Killam
Out of three Boat Bike tours we’ve taken, this was the best crew! This was on the Zwaantje! Many thanks to: Willy (Captain), Milton, and Brando. A special shout out to the best Chef, “ever” (Frank)! And then the guides: (Weiger and Els): they were helpful, knowledgeable and a bunch of fun! This group made for a memorable trip! Thank you! Reed and Debbie
Thank you for your great Feedback! It’s great to hear that the crew on the Zwaantje exceeded your expectations. Kind regards Boat Bike Tours
Mary Jeske
The guides were terrific: knowledgeable, friendly, and always available and helpful. The cycling and included planned activities were great. Cabins were small, but cleaned daily, and the entire crew was always friendly, helpful and professional. Meals on board were very good, and always plentiful food provided for packed lunches.
Thank you for your kind feedback. We are very thrilled you enjoyed the guided tour, the crew and the ship. Kind regards Boat Bike Tours
Howard Reynolds
Every detail was executed with thoroughness and care. The bedrooms are cramped due to the nature of the barge. Some means to dry clothes in the event of serous rain would be very helpful. The dinners were exceptional in presentation and flavor but the helpings were often too large. Diners could be given the option of smaller helpings. The biking would be safer and easier with rearview mirrors and thrusters to assist the heavy bikes get underway from a dead stop.
Toni
People! People! People. The crew were fabulous, efficient and effective. The guides, brilliant. They were well informed and made a huge effort to ensure every guest had a wonderful experience. The Zwaantje was a lovely vessel, comfortable and well equipped.
Thank you for your lovely feedback about the crew and the boat. We are very happy you enjoyed your trip. Kind regards Boat Bike Tours
Brian Boyter
(Aug 2024) I just finished the boat-bike trip in Burgundy France. The boat was clean-as-a-whistle. Breakfast was the standard continental fare. Lunch was make-your-own sandwich. But dinners were surprisingly nice. The guides were excellent. The company had to make last minute adjustments to the itinerary and they handled it artfully. Since this was a boat-bike tour (not my first) I assumed we would be traveling on trails next to the river – I was wrong. The bike routes were no where near the river and very hilly. This is the first time I rented an ebike and I’m glad I did.
Thank you for your feedback! We're pleased to hear you enjoyed the boat, the dinners, and the guides. We appreciate your comments on the bike routes and are glad the e-bike worked out well for you. Kind regards Boat Bike Tours
Keith Grunow
The trip was advertised as Epernay to PARIS (berthing at Quai de Bercy) yet we were advised that the boat stopped at Lagny and pointed to the train station to make our own way to Paris . After a rather unpleasant confrontation with representatives BoatandBike arranged taxis to transport us to Paris.
Hi Keith, Thank you for your feedback regarding your recent trip. We sincerely apologize for the inconvenience and any confusion caused by the discrepancy in the advertised itinerary. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We aim to provide a seamless and enjoyable experience, and it is clear we fell short in this instance. Your feedback is invaluable, and we are taking immediate steps to improve our communication and contingency planning. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns or require assistance, please do not hesitate to contact us. Warm regards, Romy
Graham Kendall
as a first time to do a barge trip, Boat and accommodation was good, our trip did not deliver us to Paris as we were told and for which we paid – totally unacceptable to be lied to. bikes were really poor quality and not comfortable to ride Guides were average – nothing exceptional, poorly planned day trips and limited knowledge.
Hi Greham, Thank you for your feedback. We are sorry that your experience did not meet your expectations. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We also regret that the bikes were of poor quality and that the guides did not meet your expectations. We will improve the quality of our bikes. Our apologies for the inconvenience. We hope to offer you a better experience in the future. Warm regards, Romy
Cheryl Mulder
Our trip from Epernay to Paris aboard Zwaantje was fabulous. We explored the beautiful champagne region on ebikes and visited a few champagne houses and a Brie cheese producer which was fascinating. The area is stooped in history which we found interesting too. This was our second trip with Boat and Bike and they certainly didn’t disappoint us. Great crew, good food and a well run boat
Thank you for your wonderful review! We’re delighted to hear that your trip from Epernay to Paris aboard the Zwaantje was so enjoyable. It sounds like you had a fantastic time exploring the champagne region, visiting local producers and immersing yourself in the area's rich history. We’re thrilled that, once again, Boat Bike Tours met your expectations with our crew, food, and boat. We hope to welcome you on another adventure soon! Best regards, Boat Bike Tours
Jennifer
We had an excellent experience with this company. Great guides, great food and beautiful country side.
Skip Morehead
Great bike routes and tour. Food was good and staff was excellent.
Share your Boat Bike Tours experience
By writing a Trustpilot review to inspire others