Keith Grunow
The trip was advertised as Epernay to PARIS (berthing at Quai de Bercy) yet we were advised that the boat stopped at Lagny and pointed to the train station to make our own way to Paris . After a rather unpleasant confrontation with representatives BoatandBike arranged taxis to transport us to Paris.
Hi Keith, Thank you for your feedback regarding your recent trip. We sincerely apologize for the inconvenience and any confusion caused by the discrepancy in the advertised itinerary. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We aim to provide a seamless and enjoyable experience, and it is clear we fell short in this instance. Your feedback is invaluable, and we are taking immediate steps to improve our communication and contingency planning. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns or require assistance, please do not hesitate to contact us. Warm regards, Romy
Graham Kendall
as a first time to do a barge trip, Boat and accommodation was good, our trip did not deliver us to Paris as we were told and for which we paid – totally unacceptable to be lied to. bikes were really poor quality and not comfortable to ride Guides were average – nothing exceptional, poorly planned day trips and limited knowledge.
Hi Greham, Thank you for your feedback. We are sorry that your experience did not meet your expectations. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We also regret that the bikes were of poor quality and that the guides did not meet your expectations. We will improve the quality of our bikes. Our apologies for the inconvenience. We hope to offer you a better experience in the future. Warm regards, Romy
Cheryl Mulder
Our trip from Epernay to Paris aboard Zwaantje was fabulous. We explored the beautiful champagne region on ebikes and visited a few champagne houses and a Brie cheese producer which was fascinating. The area is stooped in history which we found interesting too. This was our second trip with Boat and Bike and they certainly didn’t disappoint us. Great crew, good food and a well run boat
Thank you for your wonderful review! We’re delighted to hear that your trip from Epernay to Paris aboard the Zwaantje was so enjoyable. It sounds like you had a fantastic time exploring the champagne region, visiting local producers and immersing yourself in the area's rich history. We’re thrilled that, once again, Boat Bike Tours met your expectations with our crew, food, and boat. We hope to welcome you on another adventure soon! Best regards, Boat Bike Tours
Jennifer
We had an excellent experience with this company. Great guides, great food and beautiful country side.
Skip Morehead
Great bike routes and tour. Food was good and staff was excellent.
Rob Louw
The start of the trip was shambolic! We were sent to the wrong embarkation point – more than 30km from where we should have embarked. The poor crew did their best to remedy matters but Boat Bike could not be contacted. Food on the trip was OK .
Dear Rob, Thank you very much for your feedback. We are very sorry to hear that the beginning of your vacation did not meet your expectations and that you were sent to the wrong boarding location. This was an error on our part and we fully acknowledge it. Our emergency response was ready to work with the guide to come up with a good solution so that all guests could board properly. We are glad to hear that our crew did their best to remedy the situation. To apologize for the inconvenience, Boat Bike Tours paid the bar bill for all guests. We appreciate your understanding and hope you continued to enjoy your trip. Despite the bad weather. Should you still need anything from us, please do not hesitate to contact Romy at [email protected]. Kind regards, Romy
robert netteland
Ilsa,our guide, saved the trip. The trails were bad. It was cold, and it rained every day. She took it upon herself to get the best out of terrible circumstances.
Thank you so much for your feedback. We are extremely happy to hear that Ilse saved your trip despite the challenging conditions with the bad trails, cold temperatures, and constant rain. Ilse's commitment to making the best of the situation is something I greatly appreciate. Your compliments will certainly be shared with her.
Gillian Press
A belated review & now a distant of a fabulous Boat? Bike on the Zwaantje, From Paris (Lagny ) to Epernay. Attention to detail by the staff was fabulous & a great group of people. Loved every minute of it. Looking forward to another trip
Thank you for your review. We hope to welcome you again in the future! Best regards, Boat Bike Tours
James Miller
We did not like the way the lunch process was set up. Make your own lunch in a small area with 24 people. One day we ran out of lunch meat and I had a wonderful sandwich of bread and butter for lunch. Also, too many people for the size of the boat, it always felt crowded. The bike trips were good and the route was beautiful.
Hi James, Thank you for your feedback. We apologize for the issues you experienced during your trip. We understand that the lunch process and the crowdedness of the boat were not up to your satisfaction. We're glad to hear that you enjoyed the bike trips and found the route beautiful. However, we apologize for any inconvenience caused by the lunch setup, such as running out of lunch meat. We also apologize for the crowdedness on the boat. Your comments will help us improve these aspects for future trips. We appreciate your understanding and value your feedback. If you have any further suggestions, please feel free to let us know. We hope to have the opportunity to provide you with an improved experience on your next visit. Thank you again for sharing your thoughts. Warm regards, Romy
Kathleen
The zwanje was a wonderful boat very clean with adequate space for all of our belongings. The crew were fabulous as were the guides. The bikes are heavy with good tires so they provide stability with good gearing for climbs. Champagne tasting gorgeous countryside charming towns WWI memorials made the rides interesting and fun. Our guides were knowledgeable about the history and sites that we visited. They also placed a priority on our safety. Did I mention how fabulous the food was? Beautiful presentation as well. Great trip.
Wow thanks for your positive feedback and rating. How nice that you had such a good time aboard the Zwaantje. We will be happy to help you choose your next boat bike adventure, regards team boat bike tours.
Share your Boat Bike Tours experience
By writing a Trustpilot review to inspire others