D.Lecour
The crew were great and we really enjoyed the food,the dinners were delicious. I would suggest greater variety, even on a rotating basis for the breakfast and lunch options. While we enjoyed the snacks & coffee that were placed out upon return of the cycling day, we felt that those foods could have been left out for a longer time, those who cycled at a slower pace couldn’t take advantage of this. Additionally, we felt that water, tea, and coffee should have been free at all times. When one cyclist suffered a head injury shortly after leaving the boat and his wife requested a cup of tea while he awaited medical attention, it seemed petty to charge him for that tea, as his wife was told he’d need to be charged for it. The injury happened after his wheel had fallen off, a free cup of tea seems very little to ask. While nothing can be done about weather related delays and issues, the communication was poor and slow to be shared. We were left with questions about why some changes had occurred, a transparent and full sharing of information as it became available would have reduced frustration, for example, the first day’s warm up loop was cancelled, with no explanation given. We enjoyed the riding routes, the communities we saw, and the people we met over the course of the week. As was mentioned, the crew of the boat were hardworking, friendly and helpful. Hopefully our feedback regarding the other issues can be food for thought on some positive changes you may wish to make to improve the experience for your future guests.
Thank you for your feedback, we appreciate the positive comments about the crew and the food. Regarding your suggestions for more variety at breakfast and lunch, we will consider this to improve our service. We understand your point about the snacks after the cycling trips and will take into account that they should be available for longer, so slower cyclists can also enjoy them. We regret hearing that there was a charge for tea in a medical emergency; this is certainly something we will look into. Lastly, we acknowledge that communication regarding changes during the trip could have been better, and we will work on providing more transparency in the future. Thank you for sharing your experiences.
Susan Lawlor
What a disaster. The primary staff were surly and not hospitable at all; 4 bikes ‘broke’ causing injuries (loose handlebars, front wheel fell off, e bike ‘e’ not working’, seat fell off. I am not making this up). Breakfast and lunch were the same every day. Would NOT recommend. The tour was pretty although there was no tour guide available despite it being advertised as such, and when there was an accident (seat falling off) they didn’t answer the phone or call back. Very frustrated and disappointed.
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. You booked a semi-guided tour, and we do not advertise this as a fully guided tour. We would be happy to work with you to find a suitable solution. Please feel free to contact Romy at [email protected], who will be happy to assist you further.
Marie Campbell
We loved the scenery along the way. This is our third Bike and Boat and it was my favorite bike rides. Using the Ride GPS made navigating our rides very easy. The crew was very kind & helpful. My only suggestion is that it’d be nice to have more variety for breakfasts and lunches. Snacks too for the rides would have been nice (like granola bars, chips, candy bars, etc)
Thank you! It’s great to hear you enjoyed the rides and scenery. We’ll note your suggestions for more meal and snack options. Kind regards Boat Bike Tours
Sheril Gelmon
Every day we rode through amazing landscapes and every evening came back to the boat for a great meal and a chance to share our experiences with other guests and the crew. The boat felt like a great home away from home, very comfortable, clean and organized the food was plentiful and yummy We loved the fact that we were able to see so much of the country from a different Vantage point, back roads farm fields, small communities And cities, we saw it all. We also really appreciated that we could ride by ourselves or ride in small groups. That was something we could decide on a daily basis. We had all the information get to our daily destination. Once when we got a little lost, we were able to connect with our tour leader and get back to the boat! We would definitely consider doing another boat and bike tour and have recommended boat and bike tours to our friends at home. Even though we do ride bikes at home pretty regularly. I would recommend choosing an E bike for comfort. One suggestion I might have is to establish a WhatsApp call board or WhatsApp connection with everybody at the beginning of the trip so that it’s easy to reach out to people if there’s any changes, for example if the boat is docking at a different location.
Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful landscapes, the flexibility of the tour, and the comfort of the boat. It’s great to know that you found the experience both relaxing and adventurous. We also appreciate your suggestion about using WhatsApp for easier communication and will consider it for future tours. We hope to welcome you back on another trip soon, and thank you for recommending us to your friends! Kind regards, Boat Bike Tours
Marty
The bicycling is fantastic, the rooms on the De Holland are very nice. Breakfasts were good, lunch was repetitive, lack of fruit, dinners were mostly good. Electric bicycles were great, crew was great. The GPS needs to have waypoints shown on the app. Written daily route instructions could be much more clearly presented. Overall great experience.
Thank you for your valuable feedback! We're glad to hear that you had a fantastic cycling experience and enjoyed the comfortable rooms and great crew. We appreciate your suggestions regarding the GPS app and route instructions, and we will take them into account for future improvements. We hope to welcome you back for another great adventure soon! Kind regards, Boat Bike Tours
Jean A
We had a tandem bike which was comfortable and reliable. Captain Klaas was very entertaining and sociable. The bike routes around The Netherlands were quite well laid out and the scenery was beautiful.
Thank you for your kind review! We're happy to hear that you enjoyed your tandem bike. It's great that you liked the bike routes and found the scenery beautiful. We hope to welcome you back for another adventure soon! Kind regards, Boat Bike Tours
Roger
We’ve never done any cruise-type activity. We have a horror of those large ships like floating, waste-dumping Disney World hotels. We loved the small barge. Angela, our guide, was patient, thorough, and friendly, without being intrusive. The bikes were fine, although we would have preferred to have our own clip-ins spun on for the week. The meals were interesting and varied. The staff were friendly and polite. The app was highly useful. Netherlands is a great country for biking and otherwise.
Thank you for sharing your experience! We're delighted that your first cruise-type activity with us exceeded your expectations, especially given your preference for a more intimate setting. It's great to hear that Angela, your guide, provided the right balance of support and independence, and that you enjoyed the meals, the staff, and found the app useful. We hope to welcome you back for another adventure in the future! Best regards, Boat Bike Tours
Mary B
Just finished a boat bike tour in Southern Holland. I am not a regular cyclist, so I was a bit unsure of my ability. With the help of an e-bike and the staff I thoroughly enjoyed my week. The company was fantastic, food was good and beautiful scenery along the way. Everything we needed was provided. I would highly recommend this tour.
Mary B
Just finished a boat bike tour in Southern Holland. I am not a regular cyclist, so I was a bit unsure of my ability. With the help of an e-bike and the staff I thoroughly enjoyed my week. The company was fantastic, food was good and beautiful scenery along the way. Everything we needed was provided. I would highly recommend this tour.
John Quigley
This is our second time using Boat Bike Tours and last time was great, but this was even better. The most beautiful scenery, forests, castles and a great crew made this a memorable vacation. The ship and food were also excellent. I highly recommend this trip to anyone that enjoys cycling and seeing small villages and castles up close where you feel you are part of the experience not just watching it from a ship or train.
We appreciate your loyalty and are thrilled to hear that your second trip with us exceeded your expectations. We look forward to welcoming you back for another unforgettable adventure! Best Regards, Boat Bike Tours
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