Joanie Lucas Snyder
Overall Comments The scenery was amazing, our junior suite very nice. However, we didn’t have air conditioning for two days, so the great crew improvised with a portable system. On the evening we were getting packed up to go home, the plumbing system backed up and our room was flooded. The bikes were in great shape. The food amazing. The captain and entire crew were gracious and kind. I’d like to suggest to the bike ride leaders, that on the first night they find out who has never ridden before. I sustained a very bad fall – due to the fact that people weren’t calling out “stop” “slowing”,”turning”, etc. With 16 bikes in a row, you just can’t anticipate what is going on. Maybe the less skilled riders could go with one leader for first couple of days until they learn the etiquette of riding.
Thank you for your detailed feedback and the positive comments about the scenery, the food, and the crew. We sincerely apologize for the inconvenience with the air conditioning and the plumbing issue. That’s definitely not the experience we aim to provide, but we’re glad the crew did their best to resolve it as much as possible. We’re sorry to hear about your fall, and we appreciate your suggestion to pay extra attention to participants’ cycling experience. What you mention about cycling etiquette is certainly something to consider. Could you explain a bit more about what you mean by cycling etiquette? As you pointed out, this might differ from country to country. In the Netherlands, for example, you don’t hear this as often, but we understand the situation can be different depending on the riders’ experience. It is indeed important for every participant to be responsible for where they ride and how fast they go, and we always encourage everyone to stay aware of their own safety and that of others. Once again, thank you for your valuable feedback, and we hope to welcome you back in the future for an improved experience.
Laurie and Paul Russell
My husband and I had the most fabulous time on our boat and bike trip from Metz to Cochem . Our guide Erna was simply the best- informative, patient , thoughtful and fun-loving. We also had two great hostesses who always greeted us with a special afternoon treat. And seeing the grapes on the vine as we biked our way up the Moselle was truly a sight to behold.
Thank you for your lovely review! We're so glad to hear you had a fantastic time on your trip from Metz to Cochem and that Erna and our hostesses made your experience even more special. We hope to welcome you back on another adventure soon! Kind regards, Boat Bike Tours
Michelle Inserra
The trip was a lot of fun. The bikes were in great condition and the rides were lovely with beautiful scenery around each turn. The only problem we encountered was the air conditioning on the first day and the last few days wasn’t operating correctly and it was uncomfortable.
Thank you for your feedback! We're delighted to hear that you enjoyed the rides and scenery. We apologize for the issues with the air conditioning and will address it to ensure a more comfortable experience in the future. We hope to welcome you back for another enjoyable trip. Kind regards, Boat Bike Tours
John Page
Did Metz to Cochem bike tour. We got off to a rough start because the barge we were booked on had a catastrophic mechanical issue. Boat bike tours was able to find a replacement boat in a short period of time but had to advance the tour by 1 day. As we missed day one, they added a special tour for us on the last day and put our group of 14 up in a hotel. Jake, the tour guide was awesome. She is knowledgeable, friendly, and just a great person to spend some time with. Looking forward to our next biking adventure with this company.
Share Gilbert
The amazing staff & organized schedule were perfect! Everyone was attentive to our needs. We had so much fun!
Pierre Laliberte
We really enjoyed every aspects of our trip. Our guide Hetty was fantastic. The food on board was very nice and the staff extremely helpful.
Thank you for your kind words! We're delighted to hear that you enjoyed every aspect of your trip and liked Hetty. We hope to welcome you back for another wonderful experience. Kind regards, Boat Bike Tours
Steve Zaleski
Hetty, our primary guide was great. We would gladly ride with her again.
Thank you for your feedback! We're thrilled to hear that Hetty was a great guide and that you would gladly ride with her again. We hope to welcome you back for another wonderful experience. Kind regards, Boat Bike Tours
Lynda McDonell
Even though our trip was cut short due to the rising river and flooding, we had a wonderful trip from Metz to Cochem/Koblenz. The entire crew made us feel at home and we remained safe as the river rose. We will return again and again and recommend this amazing form of recreational travel.
Thank you for your understanding and kind words! We're glad to hear that you enjoyed your trip, despite the challenges with the rising river. We appreciate your recommendation and look forward to welcoming you back for more memorable adventures. Kind regards, Boat Bike Tours
Jodi
This was our third bike and boat trip and we feel it was not as prepared and organized as past trips. The boat was obviously an older one and needed maintenance. The tour guides were not as knowledgeable. The crew on the boat were very hospitable and did a great job handling multiple obstacles.
Thank you for sharing your feedback. We're sorry to hear that this trip didn't meet your expectations compared to your previous experiences with us. Your feedback helps us to improve and we will look into the issued mentioned. We hope to have the opportunity to provide you with a better experience next time. Kind regards, Boat Bike Tours
Carol
We had a little mishap with Mother Nature but the captain and crew made the experience of flood waters and evacuation of the boat easy. This is my third trip with Boat Bike Tours and I will definitely use them again. They are a great company!!
Thank you very much for your nice review! We are pleased to hear that you enjoyed your tour and liked the staff despite the circumstances. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
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