No JACUZZI! Nothing to do on boat!
Ann Bown
No JACUZZI!! I asked every night to use the jacuzzi which would have bee sooo nice after long bike ride. It worked but the staff wouldn’t heat it up!! There were several of us who wanted to use it Don’t advertise having a jacuzzi on your boat if you don’t let people use it! Breakfast and lunch were awful and had not diversity. Same stuff EVERYday!! Last year on the Magnifique, they had beautiful baked goods and really nice things! Nothing to do at night in the boat!! We had some rainy weather and were stuck on the boat. Why not have a movie nite or games. No, nothing to do! Just the Germans drinking. I felt like I was held captive and it made me very upset It was not a full ship and we asked to upgrade our cabin which we were willing to pay for. asked several times, no response.
Hi Ann, Thank you for your detailed feedback and for sharing your experience with us. We’re sorry to hear that your stay on the boat didn’t meet your expectations, and we understand that the disappointment around using the jacuzzi and the variety in meals played a significant role in your experience. We also recognize that the lack of evening activities on rainy days was uncomfortable and that the unfulfilled requests for an upgrade may have been frustrating. We would like to reach out to you personally to discuss this further and see how we can improve your experience. Thank you for bringing this to our attention – we would like to find an appropriate solution. Warm regards, Romy
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