Robert Hindman
The ship Magnifique 3 was well appointed, spacious and had excellent staff. Our daily rides usually had the option of a long or short ride, led by a competent tour guide. The food was excellent and plentiful. We had wonderful weather which was an added bonus. It was our second time with BoatBarge excursions.
Thank you for your fantastic review! We're thrilled to hear that the ship Magnifique 3 exceeded your expectations. We're glad you enjoyed the daily rides with the option of long or short routes and it's wonderful to hear that the food was excellent and plentiful, adding to the overall experience. Thank you for choosing Boat Bike Tours for the second time, and we're honored to have been part of your travel experiences. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back for more amazing adventures! Warm regards, Julia from Boat Bike Tours
Christine B.
The crew was phenomenal. The food was incredibly good. The itinerary was excellent and the guide was wonderful
Thank you for your fantastic review! We're thrilled to hear that you had a phenomenal experience with our crew. We're glad that you found the food incredibly good and enjoyed the culinary delights onboard. It's wonderful to know that the itinerary met your expectations and that you had a wonderful guide to enhance your journey. We appreciate your support and recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more excellent experiences for you! Warm regards, Julia from Boat Bike Tours
William Rankin
The staff were outstanding-especially Arnold and Marie Jose. The whole experience was ‘the best’ – the itinerary, the food, the ‘barge’. The details of the experience were all there to enjoy – thx
Thank you for your outstanding review! We're thrilled to hear that you had a great experience with us. We greatly appreciate your kind words about our staff, particularly Arnold and Marie Jose. We're glad that the itinerary, food, and barge exceeded your expectations. It's wonderful to know that all the details were in place for you to thoroughly enjoy your experience. We sincerely thank you for your support and feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more memorable moments for you! Warm regards, Julia from Boat Bike Tours
Cynthia Gibbs
First of all, we were greeted in a friendly and accommodating way, all the staff were polite and so willing to please. The boat was clean and beautiful. The weather was perfect. All the other guests were so friendly, like minded, and a joy to be with. I think the combination of all these things, plus tour guides that went out of their way to make sure we had a great experience, and a Chef that was amazing, made this trip an experience of a lifetime!!! I can not thank the staff and especially the tour guides, who made our biking and special tours such a life-long memory.
Thank you for your review! We're thrilled to hear that your experience with us was truly exceptional. It's wonderful to know that you felt well taken care of. We're glad that you found the boat to be clean and beautiful, and the perfect weather added to the overall experience. We also greatly appreciate your kind words about our tour guides! Thank you for entrusting us with creating an experience of a lifetime for you. We're grateful for your appreciation and the opportunity to make your biking and special tours such cherished memories. Warm regards, Julia from Boat Bike Tours
Cynthia
Loved the boat and crew. The route and sites were beautiful. However, the two guides put many riders at risk. On the first day the Group 1 leader had gotten us lost so many times that we actually had to turn around at least 8 times. I fell four times because I had to keep looking back and stop to make sure the back of the group knew where to turn because the guide was going to fast through the city. One friend was left behind in a city on the fifth day because neither of the guides did a count before leaving. Even after the incident and riders wanting to do a count, they did not do a count. Many problems with the guides; not acting as a team, not training each other, poor communication, stopping on bike paths, etc. I was very stressed out seeing that I was the one who coordinated 28 people to sign up. Several people fell and had bad experiences. But we also had so many great experiences. Riding to Amsterdam on the last day was awesome. On the last night we all bonded in relief and celebration that no one got seriously hurt. This was my fifth time doing a bike and barge trip. These guides were the worst.
Hi Cynthia, We appreciate your feedback regarding your recent bike and barge trip. We apologize for the issues you encountered with the guides and the potential risks they posed to the riders. It is concerning to hear that the Group 1 leader got lost multiple times on the first day, leading to confusion and unnecessary stops. We understand that this caused inconvenience and even accidents for some participants. We apologize for the lack of coordination and communication between the guides, as well as the failure to perform headcounts before leaving certain locations. These are important safety measures that should have been followed consistently. We understand that the inexperienced guides had a negative impact on your overall experience, despite the beautiful route and sites. We apologize for the stress and disappointment this caused, especially considering your role in coordinating a group of 28 people for the trip. On a positive note, we are glad to hear that you still had many great experiences during the trip, including the enjoyable ride to Amsterdam on the last day. It's wonderful that the group bonded and celebrated together on the final night, relieved that no serious injuries occurred. We take your feedback seriously and will address the issues you mentioned with the guides' performance. We strive to provide experienced and knowledgeable guides who prioritize the safety and satisfaction of our participants. Your feedback will help us improve our future trips and ensure a better overall experience for all participants. Thank you for taking the time to share your feedback, and we apologize once again for the shortcomings you experienced with the guides on this particular trip. Warm Regards, Romy
Vicki Greenall
The tour was a unique way to see the countryside. The boat was beautifully outfitted for our purposes, the food was plentiful and very good and the tour guides were interesting and informative. We kept a fair pace when biking and had enough breaks and stops so it was manageable for everyone. Everything was well organized and effective. The size of the group was small enough to get to know most of the other guests and enjoy their company. I would do another tour with them
Thank you for taking the time to share your positive experience with us! Good to hear you really enjoyed the food and the informative stories from the tour guides. Super nice that you enjoyed cycling and that it was thankfully easy to keep up. We're delighted to hear that your trip was well organized and effective for you. I'm happy to hear that you liked the group size and you got to know the other guests ass well! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Michele
The whole Boat n Bike experience was amazing!! From the crew: Patrick our captain, Jens, Rutger, Mieke, Else-Mieke and our tour guides Marie-Jose & Corrie simple made this trip a must do!! The boat was so well laid our , fab food, they took such great care of all. Our group of 6 Canadians had so much fun seeing and learning so much from the guides of the Netherlands and Belgium!! Riding through countryside, villages, towns – it was breath taking! Thank you
Thank you for taking the time to share your positive experience with us! It is so good to hear that you really enjoyed the trip and that the whole crew made the trip a must do! I'm also really happy to hear that you liked the food and had the best time in the Netherlands and Belgium. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Matthew Jones
I really liked our Amsterdam to Bruges bike tour on the Maniifique III. The staff was exceptional and the service impeccable. I really liked the spacious deluxe cabin we were in. The beds were very comfortable and it had all the amenities we needed except for possibly three or four more hangers in the closet. The food and drink were wonderful. My wife has a very special diet she needs to be on, and the chef accommodated her needs very well. The bike rides were fun but perhaps a little too long for some of my fellow travelers. The tours in the evening were also a little too long for my liking. I would have liked to have gone to a pub instead of a tour on the evenings I was worn out from biking, but no pub suggestions were offered. I think it would have been nice to offer pub suggestions and perhaps directions back to the boat. In summary, it’s hard to make 40 people all content, but Boat Bike Tours really did there best to do so.
Les Melhorn
The best part of the trip is the hospitality, service, and attention to detail of the Zwaantje Captain and Crew and the Tour Guides. All are seasoned professionals and experts in their respective fields.
Thank you for taking the time to share your positive experience with us! I'm glad to hear that you really liked the hospitality, service and attention to detail of the whole crew. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Sandra Cavanaugh
This tour was made great by the staff on board our boat and the fabulous guides that worked so hard to make our trip a success. The boat is small but intimate vs cramped. The captain, Martin, was experienced, fun and accommodating. The chef, Frank, was fabulous and made a special effort to prepare a great dessert plate to help celebrate my birthday, which I really appreciated. The guides went above and beyond, especially Thomas, and made us all feel comfortable.
Thank you for taking the time to share your positive experience with us! I'm really happy to hear that you enjoyed the trip and that you liked the crew! I also want to wish you a late happy birthday (: Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Share your Boat Bike Tours experience
By writing a Trustpilot review to inspire others