Mary Sturdevant
Beautiful boat, comfortable room/bed/bath, attentive staff and bike leaders. The food was delicious, and mealtimes were enjoyable. The bikes we rode were comfortable, easy to operate, very little maintenance issues along the way. My only “suggestion” would be when a large number of people choose one route, it would be nice, especially when biking towns/villages/cities, to have a person in the middle of the group to make sure we don’t get lost and can learn to navigate the city streets with assurance!
Thank you for your lovely review! We're delighted to hear that you enjoyed your experience on our beautiful boat and found the accommodations comfortable. Furthermore, we're thrilled that you found the food delicious and mealtimes enjoyable. It's great to hear that the bikes provided were comfortable and easy to operate, with minimal maintenance issues along the way. Thank you for your support and valuable feedback. We look forward to welcoming you back on board for more memorable adventures! Warm regards, Julia from Boat Bike Tours
Cynthia Ludkin
A key component in making the trip as great as it was is the staff. Each one was as help, personable and pleasant as possible.the bikes were very good, the trails lovely ( could do with staying out of city traffic). The boat and rooms were perfect. And the food top notch. We were short one bike guide, as a result we all rode longer routes. My only complaint.
Thank you for your review! We're thrilled to hear that our staff played a key role in making your trip great. It's wonderful to know that they were helpful, personable, and pleasant throughout your journey. We're delighted that the boat and rooms met your expectations, and we're thrilled to hear that the food was top-notch. We apologize for the inconvenience of being short one bike guide, which resulted in longer routes for everyone. We appreciate your feedback, and we'll ensure that we have adequate staff for future trips to provide a smoother experience. Thank you for choosing us for your trip, and we hope to have the opportunity to welcome you back in the future. Warm regards, Julia from Boat Bike Tours
Sally
The trip was disappointing because there were so many bikers who did not know how to use their electric bikes and those of us who were experienced bikers (using traditional bikes)were often hurt and knocked over by the “bikers” who were new bikers. Having only one guide didn’t help either. Maybe that could have been better dividing the group into experienced bikers and the ones that weren’t. Also my husband and I were put in a room under the kitchen and that was a lot of noise early morning and late at night. We could hear them walking around and banging pans etc. the food wasn’t that great either. I felt like they could have provided a better choice in lunches: every day it was basically ham and cheeses with barely any vegetables to put on your sandwiches. Fruit was provided but no chips or anything else. Breakfast was ham and cheese also with some eggs and fruit and yogurt.
Hi Sally Thank you for sharing your feedback about your recent trip. We apologize for the disappointing aspects of your experience. Safety is important to us, and we understand your frustration with inexperienced bikers causing accidents. We will consider dividing the group based on biking experience in the future. We also apologize for the noise in your room and will address this issue. We appreciate your feedback on the food options and will work on providing a more diverse and satisfying menu. We value your input and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Romy
Robert Hindman
The ship Magnifique 3 was well appointed, spacious and had excellent staff. Our daily rides usually had the option of a long or short ride, led by a competent tour guide. The food was excellent and plentiful. We had wonderful weather which was an added bonus. It was our second time with BoatBarge excursions.
Thank you for your fantastic review! We're thrilled to hear that the ship Magnifique 3 exceeded your expectations. We're glad you enjoyed the daily rides with the option of long or short routes and it's wonderful to hear that the food was excellent and plentiful, adding to the overall experience. Thank you for choosing Boat Bike Tours for the second time, and we're honored to have been part of your travel experiences. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back for more amazing adventures! Warm regards, Julia from Boat Bike Tours
Christine B.
The crew was phenomenal. The food was incredibly good. The itinerary was excellent and the guide was wonderful
Thank you for your fantastic review! We're thrilled to hear that you had a phenomenal experience with our crew. We're glad that you found the food incredibly good and enjoyed the culinary delights onboard. It's wonderful to know that the itinerary met your expectations and that you had a wonderful guide to enhance your journey. We appreciate your support and recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more excellent experiences for you! Warm regards, Julia from Boat Bike Tours
William Rankin
The staff were outstanding-especially Arnold and Marie Jose. The whole experience was ‘the best’ – the itinerary, the food, the ‘barge’. The details of the experience were all there to enjoy – thx
Thank you for your outstanding review! We're thrilled to hear that you had a great experience with us. We greatly appreciate your kind words about our staff, particularly Arnold and Marie Jose. We're glad that the itinerary, food, and barge exceeded your expectations. It's wonderful to know that all the details were in place for you to thoroughly enjoy your experience. We sincerely thank you for your support and feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more memorable moments for you! Warm regards, Julia from Boat Bike Tours
Cynthia Gibbs
First of all, we were greeted in a friendly and accommodating way, all the staff were polite and so willing to please. The boat was clean and beautiful. The weather was perfect. All the other guests were so friendly, like minded, and a joy to be with. I think the combination of all these things, plus tour guides that went out of their way to make sure we had a great experience, and a Chef that was amazing, made this trip an experience of a lifetime!!! I can not thank the staff and especially the tour guides, who made our biking and special tours such a life-long memory.
Thank you for your review! We're thrilled to hear that your experience with us was truly exceptional. It's wonderful to know that you felt well taken care of. We're glad that you found the boat to be clean and beautiful, and the perfect weather added to the overall experience. We also greatly appreciate your kind words about our tour guides! Thank you for entrusting us with creating an experience of a lifetime for you. We're grateful for your appreciation and the opportunity to make your biking and special tours such cherished memories. Warm regards, Julia from Boat Bike Tours
Cynthia
Loved the boat and crew. The route and sites were beautiful. However, the two guides put many riders at risk. On the first day the Group 1 leader had gotten us lost so many times that we actually had to turn around at least 8 times. I fell four times because I had to keep looking back and stop to make sure the back of the group knew where to turn because the guide was going to fast through the city. One friend was left behind in a city on the fifth day because neither of the guides did a count before leaving. Even after the incident and riders wanting to do a count, they did not do a count. Many problems with the guides; not acting as a team, not training each other, poor communication, stopping on bike paths, etc. I was very stressed out seeing that I was the one who coordinated 28 people to sign up. Several people fell and had bad experiences. But we also had so many great experiences. Riding to Amsterdam on the last day was awesome. On the last night we all bonded in relief and celebration that no one got seriously hurt. This was my fifth time doing a bike and barge trip. These guides were the worst.
Hi Cynthia, We appreciate your feedback regarding your recent bike and barge trip. We apologize for the issues you encountered with the guides and the potential risks they posed to the riders. It is concerning to hear that the Group 1 leader got lost multiple times on the first day, leading to confusion and unnecessary stops. We understand that this caused inconvenience and even accidents for some participants. We apologize for the lack of coordination and communication between the guides, as well as the failure to perform headcounts before leaving certain locations. These are important safety measures that should have been followed consistently. We understand that the inexperienced guides had a negative impact on your overall experience, despite the beautiful route and sites. We apologize for the stress and disappointment this caused, especially considering your role in coordinating a group of 28 people for the trip. On a positive note, we are glad to hear that you still had many great experiences during the trip, including the enjoyable ride to Amsterdam on the last day. It's wonderful that the group bonded and celebrated together on the final night, relieved that no serious injuries occurred. We take your feedback seriously and will address the issues you mentioned with the guides' performance. We strive to provide experienced and knowledgeable guides who prioritize the safety and satisfaction of our participants. Your feedback will help us improve our future trips and ensure a better overall experience for all participants. Thank you for taking the time to share your feedback, and we apologize once again for the shortcomings you experienced with the guides on this particular trip. Warm Regards, Romy
Vicki Greenall
The tour was a unique way to see the countryside. The boat was beautifully outfitted for our purposes, the food was plentiful and very good and the tour guides were interesting and informative. We kept a fair pace when biking and had enough breaks and stops so it was manageable for everyone. Everything was well organized and effective. The size of the group was small enough to get to know most of the other guests and enjoy their company. I would do another tour with them
Thank you for taking the time to share your positive experience with us! Good to hear you really enjoyed the food and the informative stories from the tour guides. Super nice that you enjoyed cycling and that it was thankfully easy to keep up. We're delighted to hear that your trip was well organized and effective for you. I'm happy to hear that you liked the group size and you got to know the other guests ass well! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Michele
The whole Boat n Bike experience was amazing!! From the crew: Patrick our captain, Jens, Rutger, Mieke, Else-Mieke and our tour guides Marie-Jose & Corrie simple made this trip a must do!! The boat was so well laid our , fab food, they took such great care of all. Our group of 6 Canadians had so much fun seeing and learning so much from the guides of the Netherlands and Belgium!! Riding through countryside, villages, towns – it was breath taking! Thank you
Thank you for taking the time to share your positive experience with us! It is so good to hear that you really enjoyed the trip and that the whole crew made the trip a must do! I'm also really happy to hear that you liked the food and had the best time in the Netherlands and Belgium. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
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