Rob Louw
The start of the trip was shambolic! We were sent to the wrong embarkation point – more than 30km from where we should have embarked. The poor crew did their best to remedy matters but Boat Bike could not be contacted. Food on the trip was OK .
Dear Rob, Thank you very much for your feedback. We are very sorry to hear that the beginning of your vacation did not meet your expectations and that you were sent to the wrong boarding location. This was an error on our part and we fully acknowledge it. Our emergency response was ready to work with the guide to come up with a good solution so that all guests could board properly. We are glad to hear that our crew did their best to remedy the situation. To apologize for the inconvenience, Boat Bike Tours paid the bar bill for all guests. We appreciate your understanding and hope you continued to enjoy your trip. Despite the bad weather. Should you still need anything from us, please do not hesitate to contact Romy at [email protected]. Kind regards, Romy
robert netteland
Ilsa,our guide, saved the trip. The trails were bad. It was cold, and it rained every day. She took it upon herself to get the best out of terrible circumstances.
Thank you so much for your feedback. We are extremely happy to hear that Ilse saved your trip despite the challenging conditions with the bad trails, cold temperatures, and constant rain. Ilse's commitment to making the best of the situation is something I greatly appreciate. Your compliments will certainly be shared with her.
Jules
The bike riding was fantastic. very nice being in the canal boat. we really enjoyed the small villages and countryside.
Thank you for your feedback! We're delighted to hear that you enjoyed your tour. We hope to welcome you back for another great experience soon. Kind regards, Boat Bike Tours
Neeroo Sharma-Hall
Amsterdam to Bruges aboard Zwaantje with guides Marcel and Alfons, Captain Bart, Mate Brando, Chef Frank and Host Milton; May 4 -11. We were the only first-time bike tourists on this trip and not really sure what we were in for. Very happy with the trip and the overall experience. Marcel and Alfons were fantastic guides – very knowledgeable and they took great pride in conveying the history around us. They managed bike maintenance and repairs on the go smoothly and efficiently. Chef Frank’s meals were amazing – always an entree, main course and dessert – varied, delicious and plentiful. His pre-meal presentations were entertaining! Our host Milton kept our cabins tidy and refreshed, so welcoming after a day’s ride. Captain Bart and Mate Brando were an excellent team – our travels were always smooth and comfortable. There were a couple of opportunities to make two groups but most people chose to stay in one group. The pace was just right for us – a couple of brief rest/bio breaks on the routes as well as a lunch stop made for comfortable biking. It was a lovely way to really experience the countryside and the amazing bike paths. Accommodations were fine, I think the word is cozy but it was a smaller boat so that’s expected. Very happy with this trip!
Thank you very much for your nice review! We are pleased to hear that you enjoyed your first tour and liked the staff and we always strive to be prepared for all situations in order to provide you with the best possible stay. Hopefully we can welcome you on board again in the future! Best regards, Boat Bike Tours
Jules
We really loved cycling in the Netherlands and Belgium. The barge was very comfortable and the food was 5+ stars. The staff did an incredible job taking care of us. We were disappointed in the bike riding. We expected to have route options each day, but the guides only offered one route. The cycling was less than we expected and much slower. There were a lot of coffee breaks and time we felt was wasted that we could have been cycling.
Thank you for your wonderful review! We're thrilled that you enjoyed your tour and value your honest feedback. We'll be sure to pass it along and look forward to welcoming you on board again! Best regards, Boat Bike Tours
Cecilia Long
The staff was really caring and humorous. The food was 1 st rate.
Dear Cecillia, Thank you very much for your nice review! We are pleased to hear that you enjoyed your tour. We would be happy to welcome you on board again! Best regards, Boat Bike Tours
Ann Haught
The staff was wonderful. Everything was well organized. The boat was very clean. The food was excellent. I loved everything about this trip!
Dear Ann, We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
James Burns
We had an excellent crew on our barge, and the 2 bike guides went out of their way to make a memorable trip for us.
We are happy to hear that you had a wonderful experience with us! Thanks for sharing your positive feedback! Best regards, Boat Bike Tours
Tim
Our recent April trip onboard the Zaantje was great! Captains Martin and Marco are very experienced, kind, good natured, and competent. Chef Frank created wonderful meals. Housekeeping by Karen was perfect and her artistic napkins each dinner were beautiful. Mate Marco was very skilled. Bike guides Hattie and Jeroen were wonderful guides and lovely people. While the weather was less than optimal, the tour through The Netherlands was overall a great experience.
We're thrilled to hear you had a great time on board the Zaantje! It's wonderful to know that our team contributed to making your experience memorable. Despite the weather, we're glad you enjoyed your tour through The Netherlands. Thank you for your kind words and for choosing to travel with us. Best regards, Boat Bike Tours
Marty Lash
Excellent tour leaders—wonderful routes and sites! Positive and upbeat group with great crew! Tons of laughs!
Dear Marty, We are happy to hear that you had a wonderful experience aboard of the Zwaantje! We're thrilled to hear that you had an excellent experience with our tour leaders and enjoyed the routes and sites they took you to. Thank you so much for your enthusiastic feedback! Best regards, Boat Bike Tours
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