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Reviews

Paris – Epernay or Epernay – Paris
27 Jun 2022

Juanita Keel-Ryan

One of the best trips ever! Great organization from start to finish. I booked directly with Boat bike tours online. No issues. The boat was wonderful, the guides superior, the chef exceptional and the captain/boat owner was a great navigator of the boat in all respects. I had a regular bike which, although somewhat industrial, was excellent. It was fitted to my needs and well maintained. The trip is hilly, so if you are not an experienced cyclist, the e-bike is a great option. If there is one very minor concern it would be, for some people, especially big eaters, the evening meals, although delicious, may not have been sufficient.

Reply from Boat Bike Tours 21 Jul 2022

Wow thanks for your positive feedback and rating. How nice that you had such a good time aboard the Zwaantje. We will be happy to help you choose your next boat bike adventure, regards Team Boat Bike Tours

24 Jun 2022

Gladys Nieto/Karen Zobro

We had a fantastic time. Guides were great. Boat crew especially our chef Ian and hostess Olivia were outstanding. Loved the fresh baguettes and bread brought on board every morning by the first mate. The captain Martin was warm and friendly all the time. Regular bikes were custom made for the trip, the rental e-bikes could have been better, but worked well enough to make for an enjoyable trip along the canals.

Reply from Boat Bike Tours 21 Jul 2022

Super grateful for your positive feedback and review. How nice that you had such a great time aboard the Zwaantje. We hope to welcome you back on board, regards Team Boat Bike Tours.

20 Jun 2022

Diana Tate

The crew was fantastic and very patient with all of us riders. I didn’t ride one day and that was fantastic too. Food was excellent and bed was comfortable with space underneath to store luggage and other items. I definitely recommend this company and trip. Diana

Reply from Boat Bike Tours 21 Jul 2022

Hi Diana, Super grateful for your positive feedback and review. How nice that you had such a great time aboard the Zwaantje. We hope to welcome you back on board, regards team Boat Bike Tours.

5 Sep 2019

Susan

The company did everything they said they would and were very helpful in planning and supporting our trip.

4 Jul 2019

christopher mountain

Exceeded expectations will book with again

19 Jun 2018

Johan & Pauline Lochner

Boat (Zwaantjie) We had an excellent crew and Captain. Everything was well organised and well presented.The food was great and well portioned and we had a pleasant relationship with the crew. However we were disappointed with our tour guide who didn’t add much to our experience and was not properly prepared . He could of made our experience more pleasurable by being more pro-active and being more interactive with the group and providing us with more information etc. This was our second BikeBoat Tour and we would do another with BikeBoat Tours.

Reply from Boat Bike Tours 21 Jun 2018

Thank you for your feed-back. We are glad to hear you are happy with the service of the barge crew on Zwaantje. We are very sorry to hear that the way the tour was guided was disappointing. We hope we can welcome you again on board. Team Boat Bike Tours.

19 Jun 2018

Terry Odgers

Great boat (Zwaantje) … great captain & crew … Very helpful, always smiling. Food was nice and hearty portions. Bikes were good and generally well serviced. Sadly, our guide was pretty much useless … nice enough guy, but it was obvious he hadn’t researched the route and he had little to add to our experience. The BoatBike navigation app worked well though. This was our 2nd Boat Bike tour – All said, I would definitely do another with Boat Bike.

Reply from Boat Bike Tours 21 Jun 2018

Thank you for your feed-back. We are glad to hear you are happy with the service of the barge crew on Zwaantje and with the Ride with GPS-system. We are very sorry to hear that the way the tour was guided was disappointing. We hope we can welcome you again on board. Team Boat Bike Tours.

19 Jun 2018

Bruce and Melinda

We enjoyed our trip – here is some advice: If traveling intercontinental arrive a day or two early to shake off the jet lag. The food is very good, recommend that you are very specific with likes and dislikes on the pre-cruise questionnaire. Chef Frank prepared dishes with lots of flavor from garlic, cilantro, curry, mushrooms, chorizo etc. We were delighted. Rooms are small of course, pack light. There are racks for drying laundry on the deck. Bikes are well maintained and easy to ride. This is not an itinerary for a novice rider. You should be ready for long climbs and steep downhills. Totally worth it. This s a trip for people who are social, low maintenance, and willing to work through language differences to get to know their fellow passengers. There is a selection of board games and playing cards aboard for after dinner entertainment.

Reply from Boat Bike Tours 19 Jun 2018

Thanks very much for your review and for your recommendations to other guests. Team Boat Bike Tours.

18 Jun 2018

Jeanette and Arthur Odgers

We were extremely happy with the service that we received from the Boat’s Captain and crew of the Zwaantje. Unfortunately, the same cannot be said about our Tour Guide, Geert. From the first day of the tour we found him to be inadequately prepared on the City (Paris) we were visiting. As most of the passengers had already been to the Eiffel Tower, Arc de Triomphe etc, Geert suggested a tour of 3 parks which he advised he had visited in advance and would show us some interesting architecture and historical buildings. Unfortunately, Geert had us all buy the wrong train tickets and got lost several times which resulted in our spending a large proportion of the day in the Metro stations and arguing with the train staff over the tickets purchased. The parks were nothing special and there was not much to see which resulted in the Sunday in Paris being a total waste of time. I still don’t understand why the Sunday cannot be a cycle day from Paris to Lagny-sur-Marne or even a portion of this – we could spend the morning on the boat and start cycling from outside of Paris. Geert’s favourite sentence during the week was “they will be closed” – he was not open to suggestions to phone ahead and check, or to stop into the villages that we cycled through. He was only interested in stopping for lunch and at the booked Brie tasting and Champagne tasting. The two restaurants that he said he had phoned ahead to make arrangements that we could stop for coffee / lunch were closed when we arrived. He was constantly getting lost, even on leaving the boat on the one morning he took the wrong route. When we entered the Champagne region and cycled past open Champagne houses which had signs outside saying “Accueil” or “Ouvrir” he did not wish to stop saying “they wont be open”, and when I explained that on a previous trip to Champagne that we had received welcome from Champagne houses like this, he proceeded to argue saying, “clearly you think you know more than me”. This resulted in our cycling on our own for a majority of the route (i.e. without Geert) and yes we did stop at champagne houses who welcomed us very warmly. Geert told us about the Museum of Jean de la Fontaine in Chateau-Thierry as a place of interest, but when we wanted to go there he told us they would be closed. Once again, we went to the museum which was open. In closing, we were very disappointed that Boat Bike Tours would use a tour guide who had very to little (almost no) knowledge of the area, and one that is confrontational and obstinate. This was our third Bike and Barge tour, and the second with Boat Bike Tours, and we have never experienced anything quite like this. It is due to Geert’s poor behaviour that I do not feel I can rate the trip higher than 3.

Reply from Boat Bike Tours 21 Jun 2018

Thank you for your feed-back. We are glad to hear you are happy with the service of the barge crew on Zwaantje. We are very sorry to hear that the way the tour was guided was so disappointing. We can’t change your experience anymore. We have already had contact by email and we sure hope that this experience will not keep you from sailing with us again. Team Boat Bike Tours.

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