Martha Braaten
Loved the tour, the bike rides, the food, our congenial staff and fellow travelers. There were some organizational glitches and confusing communication that effected me adversely, but I would still go again in a heartbeat.
Thanks for sharing your experience. We’re pleased you liked the tour and food. We’re sorry to hear about the communication issues and will address them. Kind regards. Boat Bike Tours
Customer
The lodging, food, onboard service, and pace of the tour was excellent. The guides need more experience with roadside bike repair – sometimes they didn’t have the right equipment to tighten loose handlebars, fix moving seats, or pump flat tires. This needs to be a priority.
Thank you for your valuable feedback! We're thrilled to hear that you enjoyed the lodging, food, onboard service, and pace of the tour. We appreciate your input regarding the bike repairs. Ensuring that our guides are fully equipped and experienced in roadside bike repairs is indeed a priority, and we'll look into the issues you experienced! We hope to welcome you back for another tour with us! Best regards, Boat Bike Tours
Alcla Mona
Una settimana perfetta. Posti bellissimi, e la Magnifique II,pur essendo di medie dimensioni, è confortevole. Lo staff è professionale,gentile e disponibile, il cuoco, molto bravo. Le due guide, Ester e Rosanna sono state presenti e pazienti. L’atmosfera era quella di una grande famiglia.
Thank you for your wonderful review! We’re thrilled to hear that you had a good week and enjoyed the locations. We’re also pleased that Ester and Rosanna were attentive and patient. We hope to welcome you back for another fantastic experience! Kind regards, Boat Bike Tours
jonathan haley
Lots of action and great food on the ship
Thank you for your feedback! We're glad you enjoyed your experience with us. We hope to see you again for another exciting adventure. Kind regards, Boat Bike Tours
wendy
We had a fantastic experience on the Bike-Boat tour from Amsterdam to Bruges. The Magnificent 2 was very comfortable, excellent meals were served and cycling through tge Netherlands into Belgium is a great way to see the country. What made the experience very memorable were our incredible guides-Tammy and Burt!!
Thank you for your nice review! We're thrilled to hear that you enjoyed your tour from Amsterdam to Bruges. It's wonderful to know that the tour guides made your experience memorable. We look forward to welcoming you on another memorable adventure soon. Kind regards, Boat Bike Tours
SSC
This is a wonderful tour! Our only issue was that there was no hot water for two days on the boat. The biking, accommodations, food and guides were amazing!
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the biking, accommodations, food, and guides. We apologize for the inconvenience of the hot water issue and will address it to ensure a better experience in the future. We hope to welcome you back for another amazing tour. Kind regards, Boat Bike Tours
Valerie Pouliot
The boat was clean and the service on board was very good. The food was good and the guides were excellent–we have no complaints there. However, we were very disappointed with the fact that there seemed to be very little sightseeing built into the itinerary. As a cyclist, I never imagined that we would essentially be taking an entire day to cycle (on average) 50 km. If we had known that we would be spending the entire day on the bike, I don’t think we would have rented the omafiets; they are not great bikes to ride in general. From the second day of riding on we decided to self-guide, and that worked better for us, but the tools provided were not sufficient to even change a flat. A little more sightseeing was built into the daily program once we crossed into Belgium, but it still seemed inadequate. I think it would be useful to include time frames on the description of the itinerary, so that it is clear how much free time you will have to explore the towns or attractions on the way. (For example, 52 km, riding from 9 a.m. to 4 p.m.). Also, we had no hot water for two days, both of which were rainy. It was very disappointing not being able to take a hot shower on those days. The problem was eventually fixed but it definitely lessened the experience.
Hi Valerie, Thank you for your valuable feedback about the Amsterdam to Bruges premium tour on the Magnifique II. We are glad to hear that you were satisfied with the cleanliness of the boat, the service on board, the food and the guides. We are sorry to hear that the number of sights in the itinerary was disappointing for you and that the long bike rides did not meet your expectations. Your suggestion to include timetables in the trip itineraries to make it clearer how much free time there is to explore the cities or attractions along the way is very helpful. We will certainly consider this in future trip descriptions. We also regret that you had problems with the bikes and that there were insufficient tools to fix a flat tire. We will make sure that adequate tools are available to all guests in the future. Finally, we sincerely apologize for the inconvenience you experienced due to the lack of hot water. We understand how important a hot shower can be, especially on rainy days, and we will do our best to ensure that such problems do not recur. Thank you again for your feedback. This helps us to improve our services and provide a better experience for our guests. We hope that, despite these problems, you still had some great memories from your trip. Warm regards, Romy
Mark
What I liked – friendly staff, fabulous food. Loved that we sat at different places for meals. Guided tours were great – recommend that all guides are knowledgeable so they can stop and explain about things along the way, this makes the guiding a really good experience. Bikes were great. Loved that the chef came out each night to introduce and explain the night’s dinner. Loved that the Captain was visible and very friendly. I really enjoyed the trip.
Thank you for your wonderful review! We're delighted to hear that you enjoyed the staff, food, and the variety in dining arrangements. We appreciate your suggestions! It’s great to know that you enjoyed the chef’s introductions and the Captain’s presence. We’re thrilled that you had such an enjoyable trip and look forward to welcoming you back. Kind regards, Boat Bike Tours
Frank M.
Everything was excellent from the staff to the boat, to the cycling and to the food. The small group on the boat made for an intimate and relaxing experience. I can’t think of much I would change. The one suggestion I have is to provide a little more information as to when and why the cycling itinerary is changing on certain days.
Thank you for your feedback! We’re delighted to hear that you enjoyed the staff, boat, cycling and food, and that the small group size enhanced your experience. We appreciate your suggestions. We hope to welcome you back for another tour. Kind regards, Boat Bike Tours
Marvin Ruderman
We experienced a wonderful week with Boat Bike tours in Holland. The riding was great. The two tour guides were excellent and the entire staff on the boat were terrific. The chef was amazing. We enjoyed interacting with many of the guests. The Magnifique II was very comfortable and modern. We would definitely recommend this company and tours to our friends.
Thank you for your fantastic feedback! We’re thrilled to hear that you had a wonderful week with us in Holland. We're also pleased that you found the Magnifique II comfortable and modern. Your recommendation means a lot to us. We hope to welcome you and your friends on another adventure in the future! Best regards, Boat Bike Tours
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