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Reviews

The Best of Holland and Belgium
28 Sep 2022

John Attaway

We went on the Fluvius from Amsterdam to Brugge, and immediately followed with a trip on the Wapen fan Friesland to the outer islands and Friesland. It was our first time and we wouldn’t hesitate to go again with boat bike tours if we get another chance. Ingrid and Andre were wonderful and informative guides on the former and our self guided ride on the latter was well prepared and described by our captain Eric. Cabins were fine, food was excellent and we had many enjoyable encounters with our multi-national shipmates and crew members. We were entertained by our captain Jan on the Fluvius when he brought aboard entertainment one evening. It started with accordion serenades during dinner, followed by a full on party with dancing and song. We also enjoyed that Eric raised the sails on the Wapen several times as we crossed between the islands and mainland.

Reply from Boat Bike Tours 31 Oct 2022

Hi John, We're happy you had a 5-star experience and thank you for sharing it. Your review is a great way to let us know we’re on track for making our customers smile! We hope to see you again in the future. Best, Romy

28 Sep 2022

Cindy

Fantastic holiday! Hospitality, the Magnifique II, food, drinks, tour guides, bikes, rooms, everything was top notch! The only thing that surprised me was the number of guest riding E-bikes. We did not. Therefor at times the cycling differences between e-bikers and regular bikes was challenging. I suggest either all or none and my recommendation is none but I realize that not everyone is able to cycle as well as we do!

Reply from Boat Bike Tours 31 Oct 2022

Hi Cindy, We're glad you had a 5-star experience and thank you for sharing it. Your review is a great way to let us know that we are on the right track to giving our customers the best experience possible! Thank you for the recommendation, it will help us improve. We hope to see you again in the future. Best, Romy

26 Sep 2022

Leon

Overall, the trip was successful. The guides were helpful and knowledgeable. Very interesting and diverse trip. Saw a real variety of rural to city life. Fantastic bike trails. The ride with GPS app works very well. It would be nice to have water bottle holders on the bike frames. Some members of our group came down with a stomach virus and we feel the manager on the boat should have addressed it. The manager could have been more helpful and involved.

Reply from Boat Bike Tours 27 Sep 2022

Hi Leon, Thank you very much for your review. And we appreciate the 4-star rating. How sad to hear that guests from your group fell ill. Is there anything we can do for you or your friends? In any case, we wish them well. Warm regards, Romy

26 Sep 2022

Jeannine van Kessel

The biking was great although the bikes could use an update. Food was good. Rooms were small but ok.

Reply from Boat Bike Tours 31 Oct 2022

Hi Jeannine, Thank you for your review! Your feedback is very valuable and helps us to provide better service. We are very happy to have you as our customer and look forward to your next visit. Best, Romy

26 Sep 2022

Frank Kanters

Overall it was a good experience. Some of the bikes could use some maintenance.

Reply from Boat Bike Tours 31 Oct 2022

Hi Frank, Thank you for your positive feedback. We will focus more on bike maintenance. We are glad you enjoyed your trip and wish to see you soon. Best, Romy

22 Sep 2022

Johanna Maria Van Engelen

We paid to have a boat and bike experience but many of the bikes were in terrible condition and we cd never enjoy the nights because they shut us out of everything on the boat whenever they felt like it. I don’t know why we weren’t allowed to sit in the lounge and play cards and enjoy others company if we wanted to stay up later. You know the rooms aren’t big enough to have extra people in them and it rained quite often so we couldn’t sit upstairs. Maybe there should have been more crew so the paying customers wouldn’t have been disrupted by the crews sleep schedule and someone could have worked a night shift. The best thing I can say about the tours is the bike guides. They were excellent. The food was good but a little more salads would have been nice. Also, you should know your crowd. The people who book. We requested lots of ice for drinks, for on the boat, and that was not taken care of. We had to purchase our own ice and still the crew had a hard time making there own ice and it was asked of them, before we sailed, that we would need lots of ice. (Canadian people like their drinks very cold.)

Reply from Boat Bike Tours 23 Sep 2022

Thank you very much for your e-mail. we really appreciate you bringing up the probelem about the e-bikes. We are going to take immediate action and make sure that other e-bikes are boarded. we are very sorry that you experienced the trip as average. The fact that you were not allowed to sit in the salon during the late evening is obviously unacceptable. We will discuss this with the owner and ask what is the reason for this. Nevertheless, thank you for leaving your review. You help us a lot with this. Best, Romy

22 Sep 2022

Brad Boyd

The Captain, Crew and Tour Guides (Andre & Arendina) were all great. We thoroughly enjoyed the staff. The breakfast and lunch offerings were good but far too similar day after day. Adding a few more choices for both would be an enhancement. The evening meals were very good and the changes within the evening menus were a nice treat. The chef should be complimented. It may seem like a minor detail but there is not enough ice supplied to meet the demand. This is our 2nd Bike & Barge tour with you and in both cases, not enough ice for the drinks. We had approximately 40 Canadians on this ship (all friends) who love ice in their drinks and the ship could not accommodate our needs. Lastly and this is our big complaint. I had an E-bike that was fairly good. My wife switched to an E-bike after a couple of days. We should have saved our money. There was no E in that bike once you got over 15 km/hour. After the first day, there were no other E-Bikes available so we kept the one she rented. I switched with my wife because she could hardly peddle the E-bike we rented for her. Many others had problems with their E-bikes as well. Batteries dying half way through the route, not much E- juice in the bikes etc. So in closing, we had a great time but it’s time for some upgrades on your bicycles as that is half the time we spend on your cruises. Thanks & Sincerely, Brad Boyd Hi Romy. Yes I paid Andre $100 Euros so if that could be refunded, i would be very grateful. Thanks Brad Boyd

Reply from Boat Bike Tours 23 Sep 2022

Hi Brad, Thank you very much that you take the time to write us an detailed review. We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. we really appreciate you bringing up the probelem about the e-bikes. We are going to take immediate action and make sure that other e-bikes are boarded. we are very sorry that the extra e-bike you received on board was not satisfactory. A tip for next time is that you can already book e-bikes in time when making a reservation. Then before the trip starts we will make sure that there are working e-bikes on board. Some e-bikes that are still on board may have something wrong with them and need to go to the office for maintenance. This may be the one that was given to your wife. This is absolutely not allowed but it can happen. I would like to hear if you had to pay for this e-bike because if so we would like to issue a refund. Hope to hear from you soon Warm regards, Romy

22 Sep 2022

Martin Timmers

The trip was excellent although the ebikes were somewhat troublesome as many batteries did not last long enough to get riders through the day which was a problem to those who needed them. Food on board was good and the crew was very good. They did a very good job taking care of the guests especially the ones who were hurt during the rides, also some guests were sick and the crew showed genuine care towards the sick ones and did their best to do what they could. A general consensus among the guests was that a better selection could have been made for the breakfast food as the selection seemed to be limited to only three main breads and only one two slice toaster to serve 44 people and only one hour to work with. Coffee line ups were long as only one cup at a time could be made and often times in a small area people huddled there bumping into each other spilling food and coffee as they waited their turn to use the machine. We suggested the crew could make coffee in pots ahead of time to control the area as coffee is popular first thing in the morning. All together though we had a great trip with many memories to share and we thanked our tour guides for a job well done. This is as honest as we can put it and hopefully all can learn how to make things better not just for the crew who worked hard but also for the riders and we know some are just impatient. Thank you to the captain Volter who was amazing and a very friendly person. Thanks to all from the Timmers group from Canada.

Reply from Boat Bike Tours 23 Sep 2022

Thank you very much for your detailed review. We very much appreciate you providing us with feedback and bringing the issues to our attention. We are going to take immediate action and make sure that other e-bikes are boarded. We hope so see you back on one of our other tours. Warm regards, Romy

22 Sep 2022

Chris

The boat and biking part was great The equipment supplied,especially the ebIke’s were sub par with lots of issues and dead batteries or batteries not being fully charged. Wait staff also need to learn quite a bit about customer service as 3 out of the 4 servers/bartenders were the worst we have ever experienced in 20 years or travelling.

Reply from Boat Bike Tours 22 Sep 2022

Hi Chris, Thank you so much for sharing your experience with on board of the Fluvius. We’re so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at +31 20 72 35 400 / [email protected] Warm regards, Romy

21 Sep 2022

Nathan Cohen

This is one of the best trips we have ever taken. Patrick and his crew was outstanding. Chef Dick prepared great meals for this type of trip. Corrie and Erna as guides were excellent. We enjoyed meeting people from four different continents. In summary, this trip could not have gone better even though we had a few challenging days with the weather.

Reply from Boat Bike Tours 22 Sep 2022

Hi Nathan, Thank you very much that you took the time to write such a positive review. We are extremely grateful that you send us your feedback about our Amsterdam to Bruges tour on board of the Magnifique III. I hope to welcome you back on one of our tours. Warm regards, Romy

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