Reviews
Joan Williams
This was my third bike and barge trip. Traveled from Mantua to Venice. It was exceptional! The Vita Pugna was the smallest barge but made it even better with just 18 guests and 4 staff. Our tour guide, Elena, was the best!! Very knowledgeable, fun, and looked out for each and every one of us. The food was phenomenal with 2 chefs on board. I would highly recommend this trip!
Thank you for your fantastic review! We’re thrilled to hear that your third bike and barge trip from Mantua to Venice was memorable. We appreciate your high recommendation and hope to welcome you back for another amazing journey. Kind regards, Boat Bike Tours
customer MOSSELMANS
The kindness of the personnel in the bar and the restaurant and the cleaning personnel, the excuisit meals, the good functioning of the people who loaded and unloaded the bikes each day.
Thank you for your feedback! We're delighted to hear that you enjoyed your tour. We hope to welcome you back on board soon! Kind regards, Boat Bike Tours
Keith Grunow
The trip was advertised as Epernay to PARIS (berthing at Quai de Bercy) yet we were advised that the boat stopped at Lagny and pointed to the train station to make our own way to Paris . After a rather unpleasant confrontation with representatives BoatandBike arranged taxis to transport us to Paris.
Hi Keith, Thank you for your feedback regarding your recent trip. We sincerely apologize for the inconvenience and any confusion caused by the discrepancy in the advertised itinerary. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We aim to provide a seamless and enjoyable experience, and it is clear we fell short in this instance. Your feedback is invaluable, and we are taking immediate steps to improve our communication and contingency planning. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns or require assistance, please do not hesitate to contact us. Warm regards, Romy
Ted Brewer
Great guides, staff, biking, and guests!
Thank you for your feedback! We’re glad to hear that you enjoyed the guides, staff, biking, and company of the guests. We hope to welcome you back for another fantastic experience. Kind regards, Boat Bike Tours
Graham Kendall
as a first time to do a barge trip, Boat and accommodation was good, our trip did not deliver us to Paris as we were told and for which we paid – totally unacceptable to be lied to. bikes were really poor quality and not comfortable to ride Guides were average – nothing exceptional, poorly planned day trips and limited knowledge.
Hi Greham, Thank you for your feedback. We are sorry that your experience did not meet your expectations. It is indeed true that the trip was marketed as traveling from Epernay to Paris, with the final berth at Quai de Bercy. Unfortunately, due to unforeseen circumstances, the boat was unable to continue to Paris and had to stop at Lagny. We understand how frustrating and inconvenient this must have been for you and the other passengers. We regret that this change was not communicated to you in a timely manner, leading to the unpleasant confrontation you experienced. As soon as we were made aware of the issue, we arranged taxis to ensure all passengers were transported to Paris as originally planned. We also regret that the bikes were of poor quality and that the guides did not meet your expectations. We will improve the quality of our bikes. Our apologies for the inconvenience. We hope to offer you a better experience in the future. Warm regards, Romy
Judith Mason
We greatly enjoyed all the wonderful scenery,the well planned cycling routes with our excellent guides.The staff on board,including the chefs also worked tirelessly and very effectively and made life on board enjoyable although it must be said that the cabins were uncomfortably small,cramped . We fully understand that weather conditions were to blame,but it was disappointing that only 3 of the 6 cycling days followed the advertised routes.
Thank you for your feedback! We’re delighted to hear that you enjoyed the scenery, cycling and staff. We appreciate your understanding regarding the weather-related route changes. We hope to welcome you back on board in the future. Kind regards, Boat Bike Tours
Bruce Beaton
Fantastic, enthusiastic guides with interesting bike rides. Would have liked less dinners on the boat to explore and eat in the towns instead. Dinning saloon was incredibly noisy and hard to hear conversations. Would have been nice to have the top deck with some shade areas as areas available were not enough space. Overall a great trip with really nice people, staff and guides.
Thank you for your feedback! We’re glad to hear that you liked the guides and bike rides. We appreciate your suggestions. We’re pleased that you had a great trip with nice people, staff, and guides. We hope to welcome you back for another enjoyable experience. Kind regards, Boat Bike Tours
Renee Van Treuren
Everything was better than we expected. Great routes, ride leaders, crew, and food. Loved our trip and can’t wait to plan the next one.
Thank you for your feedback! We’re thrilled to hear that everything exceeded your expectations. We’re excited that you loved your trip and look forward to helping you plan your next adventure. Kind regards, Boat Bike Tours
Oleg Volfson
Nice relaxing tour. Friendly guides and stuff on the boat.
Thank you for your feedback! We’re glad to hear that you enjoyed the tour and found the guides and staff on the boat friendly. We hope to welcome you back for another great experience. Kind regards, Boat Bike Tours
Susan
Good cycling, food, sailing and great guides
Thank you for your feedback! We’re pleased to hear that you enjoyed the cycling, food, sailing, and guides. We hope to welcome you back on board in the future. Kind regards, Boat Bike Tours
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