Cynthia Ludkin
A key component in making the trip as great as it was is the staff. Each one was as help, personable and pleasant as possible.the bikes were very good, the trails lovely ( could do with staying out of city traffic). The boat and rooms were perfect. And the food top notch. We were short one bike guide, as a result we all rode longer routes. My only complaint.
Thank you for your review! We're thrilled to hear that our staff played a key role in making your trip great. It's wonderful to know that they were helpful, personable, and pleasant throughout your journey. We're delighted that the boat and rooms met your expectations, and we're thrilled to hear that the food was top-notch. We apologize for the inconvenience of being short one bike guide, which resulted in longer routes for everyone. We appreciate your feedback, and we'll ensure that we have adequate staff for future trips to provide a smoother experience. Thank you for choosing us for your trip, and we hope to have the opportunity to welcome you back in the future. Warm regards, Julia from Boat Bike Tours
Sally
The trip was disappointing because there were so many bikers who did not know how to use their electric bikes and those of us who were experienced bikers (using traditional bikes)were often hurt and knocked over by the “bikers” who were new bikers. Having only one guide didn’t help either. Maybe that could have been better dividing the group into experienced bikers and the ones that weren’t. Also my husband and I were put in a room under the kitchen and that was a lot of noise early morning and late at night. We could hear them walking around and banging pans etc. the food wasn’t that great either. I felt like they could have provided a better choice in lunches: every day it was basically ham and cheeses with barely any vegetables to put on your sandwiches. Fruit was provided but no chips or anything else. Breakfast was ham and cheese also with some eggs and fruit and yogurt.
Hi Sally Thank you for sharing your feedback about your recent trip. We apologize for the disappointing aspects of your experience. Safety is important to us, and we understand your frustration with inexperienced bikers causing accidents. We will consider dividing the group based on biking experience in the future. We also apologize for the noise in your room and will address this issue. We appreciate your feedback on the food options and will work on providing a more diverse and satisfying menu. We value your input and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Romy
Christine B.
The crew was phenomenal. The food was incredibly good. The itinerary was excellent and the guide was wonderful
Thank you for your fantastic review! We're thrilled to hear that you had a phenomenal experience with our crew. We're glad that you found the food incredibly good and enjoyed the culinary delights onboard. It's wonderful to know that the itinerary met your expectations and that you had a wonderful guide to enhance your journey. We appreciate your support and recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more excellent experiences for you! Warm regards, Julia from Boat Bike Tours
Rowland
Well organised tour taking in beautiful cities of Antwerp and Ghent as well as Amsterdam and Bruges. Very comfortable boat with great chef and other staff including the tour leader who was enthusiastic and knowledgeable. Simple, reliable bikes. Good value. Countryside was more interesting than we had expected.
Hi Julia Rowland, Thank you very much for your positive review. How nice to hear that you enjoyed your trip from Amsterdam to Bruges so much. I look forward to welcoming you back on one of our trips in the future. Best, Romy
Gwen J.
This excursion was well co-ordinated, fun, educational, and energetic! Fred, our cycling guide, was very much in tune with his rider’s needs and levels of expertise, interspersing his knowledge of the areas with fun stops along the way. Our cook presented his daily menu with gusto and delicious fair. We had some warm, humid weather so some AC in our rooms would have helped. But we did have a fan and window. We enjoyed the comradery the smaller group and boat size, the Lena Maria, offered.
Hi Gewn, Thank you very much that you took the time to write such a positive review. We are extremely grateful that you send us your feedback about our Amsterdam to Bruges tour on board of the Lena Maria. I read through your feedback carefully, and consider your suggestions to be very insightful. I am pleased to tell you that the owner is going to install AC in all the cabins during the winter. I hope to welcome you back on one of our tours. Warm regards, Romy
Rene
A great experience cycling between Amsterdam and Brugges. Well organized, freindly crew of the Lena Maria, knowledgeable and efficient. Meals were varied and sophisticated. Enjoyed touring the smaller towns and countryside. Many experiences we wouldn’t have otherwise had.
Hi Rene, We are incredibly grateful that you took the time out to share your feedback about your tour on board of the Lena Maria. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We look forward to welcome you on board again soon. Warm regards, Romy
D Roach
Thoroughly enjoyed my Boat Bike experience! Booking online was simple and communication from the company was great. The tour itself was a blast. It was well organized and all the details were taken care of. The boat, Lena Maria was a delight to travel on. Clean comfortable rooms, homey lounge area to enjoy time with the other guests. I love that it only holds about 22 passengers, as we all became friends by the end of the trip. The chef, Lars worked miracles in the kitchen. Delicious variety of evening meals. The crew were exceptionally friendly and accommodating. We were in great hands. Our tour guide was knowledgeable and ensured that everyone had a safe and enjoyable time. I would highly recommend booking a holiday with Boat Bike Tours!
Hi Darlene, We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your time on board it means the world to our entire team! We look forward to serving you again soon. Warm regards, Romy
Sean Alley
The crew (Eelke, Monique, Lars and Glenn) the Lena Maria were amazing. I would gove them a 10 out of 10. They were so engaging and made living on a boat for 8 days really easy and comfortable. The food was exceptionally good. The tour guide (Fred) was incredibly wonderful. I opted to deviate from the tour a couple of days and he was awesome. Fred ensured I was equipped with the knowledge and tools to get back to the ship as easily as possible. He did walking tours with interested individuals after the dinners on the boat and provided some information about the cities we were in. I would highly recommend this group of people.
Hi Sean, Thank you very much for your positive review and rating. These are beautiful words and we really appreciate you providing us with this positive feedback. We look forward to welcoming you back on board in the future. Kind regards, Boat Bike Tours Team.
Vigo
Great tour. Helpful crew, very good catering. Small group is far better than big ships where u get a clipboard witth knot points .
Hi Vigo, Thank you very much for your positive feedback. We love to hear that you have enjoyed your stay on board of the Lena Maria. We would love to welcome you back next season. Best, Romy
Janneke Wallin
Great vacation, good service, clean and nice and good food.
Great Review ! Thank you very much
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