21 Sep 2023

Deborah Howard

The boat, the food, the crew were wonderful. We enjoyed the bikes and the bike routes. We made new friends on the tour. I had a mishap with no fault of the tour. We had to make changes to our itinerary. We had tremendous support from the Swiss Crown staff related to the changes, especially the Cruse Director. She was a tremendous help.

Reply from Boat Bike Tours 4 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

21 Sep 2023

Grant & Nickey

The amazing staff on board, the entire boat & bike trips around Northern Holland, the interesting places we saw while cycling and full experience made this a memorable trip! Hat off to all on board and in the background. Thank you all.

Reply from Boat Bike Tours 4 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

21 Sep 2023

Ann Robinson

We had a wonderful trip from Cochem to Metz. Great guides, food and comfortable cabin. The rides were not difficult and very scenic.

Reply from Boat Bike Tours 16 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

21 Sep 2023

Carol Whelan

We had a great guide, Helmut and the trip was so fun and interesting. We met folks from New Zealand, Sweden and the U.S. We thoroughly enjoyed every day of the trip.Also the food on board was delicious. We are already talking about another trip in 2024!

Reply from Boat Bike Tours 16 Oct 2023

Thank you really much for this wonderful review! We are really happy that you enjoyed our tour so much and already plan to do another one! We are looking forward to welcoming you on board again soon! Best wishes, Boat Bike Tours

20 Sep 2023

Patricia Pihlaja

The 4 crew members on the Lena Maria and the 2 tour guides – Patrick and Martinette were all wonderful! As an in-experienced biker, there were options to chose the shorter ride or stay on the boat. With an electric bike I was able to keep up and opted for the longer rides as I did not want to miss anything. We always knew the next day’s schedule. The crew were amazing and all worked hard. The food – oh so delicious! We were also very blessed to have air-conditioning in our cabins as the weather became extremely hot – no rain which was great!

Reply from Boat Bike Tours 16 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

20 Sep 2023

Cynthia G.

Fabulous vacation! What a wonderful way to see & explore this beautiful part of the world! Everything & everyone were top notch ( including the weather).

Reply from Boat Bike Tours 16 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

20 Sep 2023

Nadine Carr

I felt that the trip was a bit disorganized. When we arrived at the boat the staff did not greet us and tell us what to do with our luggage. Later after the information meeting we were told that if you had an e-bike to go up on deck and find your bike and get your battery to charge it in your room. It was pitch black on the top deck and I fell on some dark wicker furniture and really hurt myself. In fact it’s been a week and a half and my hip still hurts. The tour guide was there and did help me and I also got some ice from reception. The top deck should have had the lights on OR the battery should have been left in the room like the charger was. I felt that the instructions for each day was lacking. They did not tell us any points of interest or any good restaurants etc. I also felt that the days were very time restricted. We had to be back on the boat at a certain time and this meant we really didn’t have anytime to explore. Maybe that is why no points of interest was mentioned. The food was adequate but I think the lunch was very boring. A meat and cheese sandwich every day! Other than the tour guides the staff were awesome! The boat was very clean as well.

Reply from Boat Bike Tours 29 Sep 2023

Hi Nadine, Thank you for sharing your feedback on your recent trip. We truly appreciate your input, as it helps us improve our services and provide a better experience for our guests. We apologize for the disorganized start to your trip. It's crucial that our staff ensures a smooth beginning for all our passengers. We'll review our procedures to ensure better communication upon arrival and during the information meeting. Regarding the lighting issue on the top deck, we understand the importance of safety, and we're sorry to hear about your fall. We will work on improving the lighting situation to prevent such accidents in the future. Your comments about the lack of information about points of interest and restaurants are valid. We'll work on enhancing the daily instructions to provide more details on local attractions and dining options to enhance your exploration experience. We're glad to hear that you found our staff to be awesome and the boat clean. We'll make sure to pass on your compliments to our team. As for the lunch options, we appreciate your feedback and will consider offering a more diverse menu in the future to cater to different preferences. Your input is invaluable to us, and we'll take these suggestions seriously to improve our services and make your future experiences with us even better. Thank you for choosing our tour, and we hope to have the opportunity to serve you again in the future. If you have any further comments or concerns, please don't hesitate to reach out. Warm regards, Romy

20 Sep 2023

Scott Betzoldt

Our Guides Evan and Alan were well prepared and the best adult babysitters i have ever seen. :) The whole tour was fantastic!

Reply from Boat Bike Tours 16 Oct 2023

Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.

19 Sep 2023

California Girl

This is the way to see Germany, beautiful towns and scenery. Nice friendly staff, always accommodating. Food was excellent. Only suggestion is the last town Merzig was a disappointment. After all the amazing cities and stops, this was a working town with little charm. Any chance to change location?

Reply from Boat Bike Tours 16 Oct 2023

Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours

18 Sep 2023

Carolyn

The whole boat/bike experience was wonderful. The guides, the food, the accommodation, all seven crew members! Every aspect of this tour was great.

Reply from Boat Bike Tours 27 Oct 2023

We're happy to hear that your experience was wonderful in every way! We look forward to provide you more great adventures. Best Regards, Boat Bike Tours

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