Reviews
Canada goose.
Room came with everything we needed. Might add a hook or two in the washroom to dry clothes. Coffee was awful. Staff generally were very good. Breakfasts were great. GPS app was terrific.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours
Jeffrey Wexler
I have to start off by saying the this was my 3rd trip similar trip, 2nd with Island Hopper and once with a competitor company and this was the worst of the 3. Food was barely palatable. Why was the best dinner, where food was being made on deck supported by left over shellfish and other food from the night before? Staff that were managing the rooms were basically non-existent. Having towels changed once in 6 days is not acceptable. Asking to clean up the bathrooms at least once for the 6 days was never done. Service for drinks and other amenities by the young staff were superior but senior staff were not up to par. Tour guides were fine. Basic ship handling was fine but as I mentioned I have been more impressed in the past. The fellow guests were a hoot. The day of sailing was a nightmare and why didn’t senior staff offer seasick pills ahead of time knowing how rough the seas would be. They should have offered everyone seasick pills. Ultimately 1/2 of the passengers were really seasick some laying on the deck for hours. Think twice before booking a trip on the Atlantis.
Hi Jeffrey, Thank you for sharing your feedback regarding your recent experience with our Boat and Bike Tour on the Atlantis. We would like to respond to your concerns and comments in order to improve our services and provide a better experience for our guests. First and foremost, we would like to apologize for any disappointment you experienced during your trip. It is important for us to know where we fell short, and we appreciate your candor. Meals: We understand that the quality of the food is a significant aspect of your travel experience. Our chef always strives to prepare the best meals, but it seems that the first meal did not meet your expectations. We take your comments seriously and will focus our efforts on improving the consistency of our meals. Towel Service: We are sorry that you were not satisfied with our towel service. We typically change towels once a week, but we understand that some guests may need towels more frequently. In the future, we will ensure that our guests are aware of this option to request additional towels. Cleaning: We regret that your request for more frequent bathroom cleaning was not accommodated. We will discuss this with our crew to ensure that guests have a cleaner and more comfortable stay in the future. Seasick Pills: We understand that the unexpectedly rough seas on the day of sailing posed a challenge for some guests. Unfortunately, we are not authorized to provide seasickness pills on board. However, we will consider informing guests of this situation before departure so that they can be prepared. Atmosphere: We appreciate your comments about the informal and relaxed atmosphere on board. This is something that many of our guests enjoy. However, we will continue to work on improving overall service quality and communication. We would like to thank you for sharing your thoughts and hope you understand that we take your feedback seriously. Our goal is to ensure that every guest has an enjoyable and memorable trip. We hope you will consider giving us the opportunity to serve you again in the future and exceed your expectations. Best regards,
Graeme Scott
Great trip with knowledgeable and patient guides, through stunning countryside, supported by enthusiastic and hardworking boat crew on a boat with excellent facilities topped off with great meals.
We're glad to hear about your memorable trip and the wonderful experience with our knowledgeable and patient guides, boat crew, and facilities. Thank you for your positive feedback, and we look forward to hosting you again in the future! Best regards, Boat Bike Tours
Mrs Joanna Pratt
Lovely boat, food great and plentiful, staff helpful. Rides good and varied. Good overnight stops. Guides helpful and did good city walks in evening. We recommend the trip. Minor complaint in that the actual rides seemed a little underprepared not quite sure if cafes open ( which they weren’t always) could have been more short stops. Make sure toilets at lunch time.But it was the first time this boat has done this route.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours
Tracy Pearson
The trip was wonderful. The tour guides were friendly and knowledgeable and safe. The food was amazing! This was our second trip with boatbike tours and we are already planning our next one.
We're happy that your trip was memorable and that you had friendly, knowledgeable, and safe tour guides. Your positive comments about the food are much appreciated. We're excited to have you planning your next adventure with BoatBike Tours already! We are looking forward to welcoming you again! Best regards, Boat Bike Tours
Nathalie Pelletier
Dans l’ensemble très bien. Nous aurions souhaité avoir des guides ayant davantage de connaissance sur les villages que nous visitions. De l’animation en soirée sur différents thèmes auraient été chouette. Le personnel était agréable. Doléance; bien que nous ayons eu un beau souper BBQ sur l’arrière du bateau au soleil, il n’y avait pas de places pour 6 personnes dont nous deux, car il manquait 1 table; inacceptable.
Thank you really much for this review! We are really happy that you enjoyed our tour. However, we apologize that not everything met your expectations. We are continuously trying to improve our services and will take your feedback into consideration! Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours
Pam Kassner
OUTSTANDING Fleur crew and Montargis-Paris guides. This was our 3rd Boat Bike Tour and this one we brought 10 family members. Our trip exceeded everyone’s expectations. Our guides Hilko and William were excellent. Every day they huddled together to plan the next day. They should train other guides. They were masterclass. Stefanie our host/chef & her crew were superb. The food delicious & plentiful. Despite this being a smaller barge, it was the best for cabin & bathroom storage space. Highly recommend this barge and can’t wait to make our next boat bike tour. Lastly, the customer service and responsiveness via email is top notch. Thank you!
Thank you for your feedback on your 3rd Boat Bike Tour with the Fleur crew and Montargis-Paris guides. We appreciate your recommendation and look forward to welcoming you on your next boat bike tour. Your kind words about our customer service are also much appreciated. Thank you! Best regards, Boat Bike Tours
Sue Blackhurst
The ship Vivienne was amazing . The crew were exceptionally hard working and very friendly The food was 5 star and plentiful. Lesley the tour manager was very helpful and knowledgeable and nothing was too much trouble for him. The only downside was the e-bikes which were extremely heavy and had been downgraded in tour+ mode so there was no extra power to compensate for the weight. Some of the information regarding parking and boat transfers was wrong, and some information about the ship was incorrect.
It's wonderful to hear that you had an amazing experience on the ship Vivienne, with a hardworking and friendly crew, delicious food, and a helpful and knowledgeable tour manager, Lesley. Your feedback about the e-bikes, parking, and boat transfer information will be used for improvements. We appreciate your input, and we hope to welcome you on board again in the future for an even better experience! Best regards, Boat Bike Tours
MERIDA MUNN
Where do I begin to describe this wonderful experience..From the time I arrived to board the boat and bike tour I was met with friendly efficient hosts and hostesses that took care of nearly all my needs..They took my luggage to my room to allow me the pleasure of registering and looking around the boat…The registration was straight forward without any trouble, there was a welcoming afternoon drink/coffee in a very well appointed lounge with an informative welcome/introduction/instructions seminar… The room was large with double beds and a large porthole window, a large complete bathroom on the lowest deck. The boat had just undergone a lovely refit recently with all the trimmings of a classy boat/bike barge… The food was extraordinary in it’s variety and content..Utterly no complaints about the food! The dining room staff were also attentive and friendly.. There were no negatives to even consider…I would take all my family and recommend this trip of a lifetime to everyone I know…Thank you for everything I gained by doing this boat bike tour with Rad/Reisen/Eurocycle..via BoatBikeTours.com
Your positive review is truly pleasing! We're thrilled to hear about your experience with the hosts, the well-appointed boat, the food, and the attentive staff. It's fantastic to know you had no negatives to consider. Thank you for choosing us and for your kind words. We would be happy to welcome you on another trip with us! Best regards, Boat Bike Tours
Arielle DeBoer
The tour guides were friendly and approachable. The bike routes were well laid out and took us through the most beautiful parts of Holland. The food was amazing. The only change to suggest is the addition of face cloths in the rooms along with the bath towels and hand towels.
We're glad to hear about your positive experience with friendly tour guides, well-planned bike routes, and amazing food. Thank you for your suggestions for improvements. We look forward to welcoming you on another adventure soon! Best regards, Boat Bike Tours
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