William Rankin
The staff were outstanding-especially Arnold and Marie Jose. The whole experience was ‘the best’ – the itinerary, the food, the ‘barge’. The details of the experience were all there to enjoy – thx
Thank you for your outstanding review! We're thrilled to hear that you had a great experience with us. We greatly appreciate your kind words about our staff, particularly Arnold and Marie Jose. We're glad that the itinerary, food, and barge exceeded your expectations. It's wonderful to know that all the details were in place for you to thoroughly enjoy your experience. We sincerely thank you for your support and feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to creating more memorable moments for you! Warm regards, Julia from Boat Bike Tours
Cynthia
Loved the boat and crew. The route and sites were beautiful. However, the two guides put many riders at risk. On the first day the Group 1 leader had gotten us lost so many times that we actually had to turn around at least 8 times. I fell four times because I had to keep looking back and stop to make sure the back of the group knew where to turn because the guide was going to fast through the city. One friend was left behind in a city on the fifth day because neither of the guides did a count before leaving. Even after the incident and riders wanting to do a count, they did not do a count. Many problems with the guides; not acting as a team, not training each other, poor communication, stopping on bike paths, etc. I was very stressed out seeing that I was the one who coordinated 28 people to sign up. Several people fell and had bad experiences. But we also had so many great experiences. Riding to Amsterdam on the last day was awesome. On the last night we all bonded in relief and celebration that no one got seriously hurt. This was my fifth time doing a bike and barge trip. These guides were the worst.
Hi Cynthia, We appreciate your feedback regarding your recent bike and barge trip. We apologize for the issues you encountered with the guides and the potential risks they posed to the riders. It is concerning to hear that the Group 1 leader got lost multiple times on the first day, leading to confusion and unnecessary stops. We understand that this caused inconvenience and even accidents for some participants. We apologize for the lack of coordination and communication between the guides, as well as the failure to perform headcounts before leaving certain locations. These are important safety measures that should have been followed consistently. We understand that the inexperienced guides had a negative impact on your overall experience, despite the beautiful route and sites. We apologize for the stress and disappointment this caused, especially considering your role in coordinating a group of 28 people for the trip. On a positive note, we are glad to hear that you still had many great experiences during the trip, including the enjoyable ride to Amsterdam on the last day. It's wonderful that the group bonded and celebrated together on the final night, relieved that no serious injuries occurred. We take your feedback seriously and will address the issues you mentioned with the guides' performance. We strive to provide experienced and knowledgeable guides who prioritize the safety and satisfaction of our participants. Your feedback will help us improve our future trips and ensure a better overall experience for all participants. Thank you for taking the time to share your feedback, and we apologize once again for the shortcomings you experienced with the guides on this particular trip. Warm Regards, Romy
Vicki Greenall
The tour was a unique way to see the countryside. The boat was beautifully outfitted for our purposes, the food was plentiful and very good and the tour guides were interesting and informative. We kept a fair pace when biking and had enough breaks and stops so it was manageable for everyone. Everything was well organized and effective. The size of the group was small enough to get to know most of the other guests and enjoy their company. I would do another tour with them
Thank you for taking the time to share your positive experience with us! Good to hear you really enjoyed the food and the informative stories from the tour guides. Super nice that you enjoyed cycling and that it was thankfully easy to keep up. We're delighted to hear that your trip was well organized and effective for you. I'm happy to hear that you liked the group size and you got to know the other guests ass well! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Michele
The whole Boat n Bike experience was amazing!! From the crew: Patrick our captain, Jens, Rutger, Mieke, Else-Mieke and our tour guides Marie-Jose & Corrie simple made this trip a must do!! The boat was so well laid our , fab food, they took such great care of all. Our group of 6 Canadians had so much fun seeing and learning so much from the guides of the Netherlands and Belgium!! Riding through countryside, villages, towns – it was breath taking! Thank you
Thank you for taking the time to share your positive experience with us! It is so good to hear that you really enjoyed the trip and that the whole crew made the trip a must do! I'm also really happy to hear that you liked the food and had the best time in the Netherlands and Belgium. Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Matthew Jones
I really liked our Amsterdam to Bruges bike tour on the Maniifique III. The staff was exceptional and the service impeccable. I really liked the spacious deluxe cabin we were in. The beds were very comfortable and it had all the amenities we needed except for possibly three or four more hangers in the closet. The food and drink were wonderful. My wife has a very special diet she needs to be on, and the chef accommodated her needs very well. The bike rides were fun but perhaps a little too long for some of my fellow travelers. The tours in the evening were also a little too long for my liking. I would have liked to have gone to a pub instead of a tour on the evenings I was worn out from biking, but no pub suggestions were offered. I think it would have been nice to offer pub suggestions and perhaps directions back to the boat. In summary, it’s hard to make 40 people all content, but Boat Bike Tours really did there best to do so.
Martin Treffers
We had a fabulous experience! Wonderful ship, fantastic meals, knowledgeable, friendly staff, great experience everywhere we went.
Thank you for taking the time to share your positive experience with us! We are really happy to hear that you had an excellent time on you trip. Good to hear that you liked the ship, meals and staff! Thank you for choosing this tour, and we hope to have the opportunity to welcome you back for another fantastic adventure in the future! Warm Regards, Romy
Rebecca Hay
This was my second bike tour with this company and hope to travel with them again. The bikes were quality and easy to ride. Helmets and panniers were provided. The food was excellent and plentiful. Thanks especially for the black licorice! Guides and crew were pleasant and helpful. I really only have positive things to say and have recommended this tour to many people.
Thank you for taking the time to leave a review of your bike tour experience with us! It's great to hear that you had a fantastic time and that you enjoyed the quality of the bikes, as well as the provided helmets and panniers. We're thrilled to hear that the food was excellent and plentiful, and that the black licorice was a highlight of your trip. We're glad to hear that the guides and crew were pleasant and helpful, and that you had a positive overall experience with the tour. Thank you for recommending this tour to others, and we hope to have the opportunity to welcome you back for another unforgettable adventure in the future! Warm Regards, Romy
GeorgeM
Boat-bike tours are an exceptional way to see Europe, and Boat Bike Tours is an exceptional tour operator. This was our first trip on a “Magnifique” ship (our fourth boat-bike trip in Europe), and we will not travel on a smaller (10 cabin) ship again. The experience was wonderful all the way around.
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your boat-bike tour with Boat Bike Tours and that it was an exceptional way to see the Netherlands. We're glad to hear that the Magnifique III exceeded your expectations and that the experience was wonderful all the way around. It's always great to hear when our guests have a fantastic time on our tours. Thank you for choosing Boat Bike Tours, and we look forward to welcoming you back for another memorable adventure in the future! Warm Regards, Romy
Sandy
From the moment I stepped on the boat, I felt the team was there to ensure we all had a great experience. The sites and activities were perfect for a 5 day bike/boat experience.
Thank you for your review! We're thrilled to hear that you had a fun and enjoyable experience on our bike/boat trip. It's great to know that the crew made you feel welcome and ensured that you had a great time throughout the trip. We're also happy to hear that you found the sites and activities to be perfect for a 5 day trip. Thank you for choosing Boat Bike Tours and we hope to have the opportunity to serve you again in the future! Warm regards, Romy
MadCityLouisa
So many thoughts and good feels I’ll try to sum up here. Our lovely neighbors recommended BoatBikeTours and we immediately booked our trip. 8 days Brugge to Amsterdam October 2022. Aside from a couple rainy rides, the weather was spectacular. Even in the sprinkles, the temps were wonderful. Magnifique lll staff was top notch and amenities were pure luxury. Every single detail was exquisite: breakfast lunch dinner expertly designed, bar offerings and service, room layout and amenities w/ spectacular daily refresh, glorious outdoor spaces and best boat cruise vibes. The ship was simply the best and we wouldn’t change a thing. Special hug and scritch to Sammie our canine companion. Our BBT biking guides were almost beyond words. We appreciated that they were always in sync with our crew at the perfect speed and perfect itinerary, with bikes ready!, and so much knowledge every step of the way. Peter, Jens, and Margaret are the coolest, funniest, sweetest, most skilled biker guides you’ll find. My husband had a special bond with Peter the Belgian, and Jens the Frieslandian was my jam. IN TUNE with each of us the entire time. Beer, local history and cuisine, routes and detours, biking safety and traffic navigation, overall awesomeness and killer vibes. The three of them played extremely well off each other and each one of our 25person group! DREAM TEAM. The BoatBikeTour is expertly coordinated and an extraordinary way to experience the land and culture plus get a little exercise! I highly recommend these tours and look forward to our next one. Croatia?!
Thank you so much for this wonderful review! Our entire team sincerely thanks you for it. We are very proud that we were able to meet your high expectations! Thank you for taking the time to share your lovely story and experience with us. We are very pleased to have customers like you and we hope to see you again in the future. Best, Romy
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