Reviews
Gloria Nelson
My expectations were exactly as I had imagined. A warm, helpful, genuinely friendly, capable staff. A clean comfortable, beautiful barge. Meals that were satisfying and well presented. The bikes were in perfect condition and the weather and tour perfection! I miss it already and I hope to get to experience it all again. Gloria from USA
Thank you for your kind review! We are delighted that you enjoyed our tour. Hopefully, we can welcome you on board again soon. Best wishes, Boat Bike Tours.
Christian Blain and Elizabeth Finch
Overall we really enjoyed the trip. One suggestion would be to have more activities. There are a few days when we were at port early with nothing to do until dinner. Downtime is great if you are sailing but it was a bit too much downtime. The food and local city guides were good. Staff and cleanliness on the boat was also good.
Thank you for sharing your feedback about the trip. We're glad to hear that you overall enjoyed the experience! We understand that having more activities would have made the downtime at the port more enjoyable. Your suggestion is valuable, and we'll consider adding more activities to the itinerary to enhance the overall experience. We're pleased that you liked the food, local city guides, and found the staff and cleanliness on the boat to be good. Your positive comments are much appreciated! We value your input, and it will help us improve our future trips. If you have any more suggestions or feedback, please don't hesitate to let us know. We hope to welcome you back as our guests in the future!
Ms Annette Cheeseman
Wanted to know the approx ages of the people who’d already booked on a particular holiday but they would not divulge the information. All of the other companies do divulge this (it does not affect privacy if they are telling you how many people of each decade are booked on a trip.) I will go elsewhere. Agent ended the chat. How rude!
Hi annete Cheeseman, I apologize for the negative experience you had with our agent. We deeply value your feedback and take this matter seriously. We understand that knowing the approximate ages of other travelers on a particular holiday can be important to you, and we regret that our agent could not provide this information. While we strive to protect the privacy of our customers, we also acknowledge that transparency is crucial. We will review our policies and training procedures to ensure that our agents can address customer inquiries more effectively and provide relevant information when possible. As a customer-focused company, we never want anyone to feel disrespected or ignored during their interactions with us. Ending the chat abruptly was not the appropriate response, and we apologize for any rudeness displayed by our agent. We genuinely appreciate your input, and your concerns will be taken into account as we work towards improving our services. If you decide to reconsider, we'd be more than willing to assist you further with your holiday plans or any other inquiries you may have. Once again, we apologize for the inconvenience, and we hope to have the opportunity to restore your faith in our company. Kind regards, Romy
Dave from North Georgia, USA
This was a fantastic trip that I WILL be repeating. The trip exceeded my expectations in every way. • The food was delicious • The staff was friendly, professional, and helpful • The rural scenery was beautiful and most towns were scenic • Rental bikes were well maintained • The cabin was comfortable and efficiently laid out I was on the Magnifique II for the Hanseatic Cities tour. I chose this trip after discussing with the office staff what kind of trip I was looking for (smaller cites or rural areas). AND I thought that the quality of service and friendliness received via phone and email before the trip could not be exceeded. I was wrong: the staff on the boat provided even better service and went out of the way to make this a pleasant trip.
Thank you really much for this wonderful review! We are really happy that you enjoyed our tour so much! We are looking forward to welcoming you on board again soon! Best wishes, Boat Bike Tours
Rich and Pam Reid
Our experience on the FIEP exceeded our expectations. Everyone, from the captain, sailor, cook, host and guides, was wonderful–welcoming, excellent at what they did, fun loving–just made it an outstanding experience for us. The biking was the perfect challenge, the group was supportive, Belgium and the Netherlands are beautiful beyond description, from the cities, to the forests, to the neighborhoods we cycled through. We will be back.
Thank you really much for this wonderful review! We are really happy that you enjoyed our tour so much! We are looking forward to welcoming you on board again soon! Best wishes, Boat Bike Tours
Johannes Rottier
We liked the concept of the mobile water hotel and biking from there. The fundamental infrastructure is sound and everything is there for a very nice and satisfying vacation. We enjoyed the entire experience on the Amsterdam. We did however unfortunately experience some unsatisfactory effects of poor execution on De Willemstad. Notably the maintenance of the bathroom and cabin (plug of basin not working, water damming up in shower and around toilet, shower curtain covering shower floor, showerhead (De Willemstad Cabin 216) loose A/C surround fell over and noisy vibrating A/C. On the cycling side nice bicycles again poorly maintained (Light missing, light hanging loose, brakes not working due to adjustment, gears slipping due to adjustment. No action in a week on any of defects reported on De Willemstad
Juergen Eisermann
great staff and guides, just an overall wonderful experience. Loved the concept of day time biking and staying on a boat overnight – no need to pack up and change hotels!
Dear Juergen Eisermann, thanks really much for this nice review! We are happy to hear that you enjoyed our tour. Hopefully we can welcome you on board again soon! All the best, Boat Bike Tours
Donald Keever
Trip of a Lifetime! From the moment you walk on the ship until you leave, the staff treats you like you are the only passenger. They are friendly, accommodating and very gracious. The food was excellent. The accommodations were not only beautiful, but pristine. The bicycle trips were the best of the best. We had so much fun. We will definitely be taking another boat and bike tour with this company! Donald Keever
Dear Donald Keever, thank you very much for this wonderful review. We are really happy to hear that our tour convinced you so much! We are looking forward to welcoming you on board again!!
Susan Bimle
Our guide Simon was terrific – he kept us informed, led great trips during the day and we loved the walks at night in the towns-and all of the crew couldn’t have been better or more welcoming. My family and I are still wondering how in the heck the cook was able to produce such good and abundant food in that little kitchen.
Dear Susan Bimle, thanks a lot for this wonderful review! We are so happy that you liked our tour! We would be delighted to welcome you on board again soon! Best wishes, Boat Bike Tours
Hanno Albert Rottier
The electronic communication prior to the trip, arrangements of daily trips and events, keeping to the schedule were all done very well. De Amsterdam boat was overall a good experience other than more condensed briefing in English of the daily cycle tours. (German briefings were more detailed). De Willemstad boat needs minor upgrade. My matras in 105 was substandard, toilet is very uncomfortable (no legroom and toilet roll wrong placement etc). Scramble eggs on de Willemstad must be real eggs not powder eggs similar than what we had on De Amsterdam.
Dear Hanno Albert Rottier, thanks very much for your review. We are continuously trying to improve our service. Therefore, we are very thankful for your improvement suggestions and will take them into consideration Best wishes, Boat Bike Tours
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