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7 Jul 2023

Charlotte and Al

We have made several trips with Boat/Bike Tours. This year we went from Amsterdam to Maastricht (3 June) on the Flora and Aschaffenberg to Cochem (17 June) on the Princess Royale. The first one we did independently with the Ride GPS app. The guide also gave us some wonderful hints about some “off trail” places we should not miss. He was quite right. Food and cozy room on the Flora. Second one we went with the guide and enjoyed all the sights. Being a premium boat, the food was a bit better and the room was larger and nicely decorated. Staff was very helpful. We enjoyed both trips and will be happy to take more.

7 Jul 2023

Elsje Bisschop

Everyone was very friendly and always willing to help. The trip was well organized and the accommodations were super neat and clean. Loved the smaller group atmosphere. You could easily get to know the other guests. I really enjoyed the trip.

7 Jul 2023

Toni (CANADA)

Hi there, 2 Canadian travelers and it was our second bicycle tour in the Netherlands, our first with Boat Bike Tours. The actual bicycle tour was wonderful, no complaints. We do have some things we didn’t like about the boat, the cabin was perfect, the food was probably 6/10, we didn’t like the fact that you couldn’t get food or drinks at all times starting in the afternoon. We were divided into groups according to our language spoken, we were a small group of English speakers and we once were offered snacks at the briefing around dinner, none of the other 6 days did we received snacks, I think they all went to the German speakers. Mainly, I was very disappointed in the quality of the bicycles we were given to ride. Here we are coming all the way from Canada to The Netherlands (most famous for bicycles) and we didn’t even have a brand name bicycle. They should have been Gazelles, Batavus, Sparta, something of decent quality. Also, my bicycle was way too small for me. Our Canadian friends that had the first cabin on the way down the hallway complained all day long to us that they heard everything going on in the cabin next to them. All in all it was a good experience, however there is lots of room for improvement.

Reply from Boat Bike Tours 10 Jul 2023

Thank you for sharing your feedback about your recent tour experience with Boat Bike Tours in the Netherlands. We appreciate your positive remarks about the bicycle tour itself and are glad to hear that you enjoyed it. However, we understand that there were certain aspects of the boat and bicycles that did not meet your expectations, and we apologize for any inconvenience caused. Regarding the boat, we apologize for the limited availability of food and drinks in the afternoon. We will take your feedback into consideration to ensure that there are more options available at all times to cater to our guests' needs. We are sorry to hear that the snacks were not consistently provided to your group throughout the trip. We strive to provide equal services to all guests regardless of their language spoken, and we apologize if there was any discrepancy in the snack distribution. We will investigate this matter further to prevent such occurrences in the future. We also apologize for the quality of the bicycles provided. In the next month all bikes on board will be replaced and there will be new bikes. I know this is too late for you, but please know that we are working on this and for the guests who are still coming on board there will soon be brand-new bikes waiting on board. We are sorry to hear that your Canadian friends experienced noise disturbances in their cabin. We understand that a peaceful and comfortable environment is crucial, and we will address this issue with our team to ensure that appropriate measures are taken to minimize noise transfer between cabins. Your feedback is valuable to us, and we appreciate your suggestions for improvement. We are committed to enhancing our services and providing our guests with a memorable experience. We hope that you will consider traveling with us again in the future, as we would love the opportunity to exceed your expectations. If there is anything else you would like to discuss or if you have any further suggestions, please feel free to reach out to us. Thank you once again for choosing Boat Bike Tours.

6 Jul 2023

Dan Baram

Everything about the trip was wonderful. The cook was incredible and the food soo delicious. The staff was lovely, charming and super accommodating. The boat was adorable and the cabins were comfortable with great hot showers!! The biking was so fun and the cities we visited were beautiful. Highly recommend!!

6 Jul 2023

Lesley Downs

We loved our suite on the De Willemstad last week, it was comfortable, clean and fresh. The bike tours each day were great, we found the routes easy to follow most of the time, but did on occasions get lost when it wasn’t 100% clear. The food was good quality and nicely served, our only gripe was that we had to eat dinner at 6.30pm (a little early for us). The drinks package is a great idea and worked well for us. We loved having dinner with other guests and making new friends. All in all a lovely week.

6 Jul 2023

Kaye Hodgson

The staff were brilliant and very professional. Absolutely great in every respect. Route really interesting. Perhaps a little more information on places of interest to see en route cycling but not a negative comment because it was just lovely.

6 Jul 2023

Kristina Leslie

This was my fifth bike tour with this company and I have been coming back to them because of the fun and interesting tours. I have found the tour guides well informed and always willing to answer questions and make little changes in the day if needed. They have listened to suggestions made by the participants. On all the boats the staff have been friendly and helpful. I like that now the possibility exists on most days, to choose the shorter or the longer ride. That was not possible during my first number of tours starting six years ago.

5 Jul 2023

Francis Koumans

Scammers! Very bad people

Reply from Boat Bike Tours 10 Jul 2023

Hi Francis, I hope you're doing well. I would like to address your message regarding your experience with Boat Bike Tours. I'm sorry to hear that you feel we are scammers. I understand that this is very distressing for you, and I would like to gather more information from you to address this issue. I would like to know the specific experience that led to your perception that we are scammers. It is important for us to take this matter seriously and address any problems you may have encountered. Our goal has always been to satisfy our customers and provide a positive experience. Additionally, I couldn't find your name in our system. This suggests that you may not have had any customer contact with us or haven't been on board one of our tours yet. It is possible that there is a misunderstanding or that you are confusing us with another organization. I look forward to your response to further investigate this matter and clarify any misunderstandings. We strive to promote open communication and alleviate any concerns you may have. Best regards, Romy

5 Jul 2023

Matthew Shaw

We just got back from a week on San Snova exploring the southern Dalmatian islands and had an amazing time. The boat itself is beautiful and the crew work so hard to keep it clean and in good condition. The food was excellent and top marks go to the chef, assistant and waiter for managing smooth meal times with amazing food. The tour itself is well planned with opportunities for swim stops towards the start of the week as well as carefully planned cycling routes both on road and for mountain bikers (not advertised on boatbiketours). The guides encourage and motivate you with the constant and long uphills. There are many steep descents with drops at the side of the road, so if you don’t like long uphills (7km at 10% for example) and steep hairpin descents then this is not the trip for you. The views make it worthwhile and cycling through the aromas of rosemary, jasmine, lavender and pine is a real joy.

5 Jul 2023

CAROL

The crew were very welcoming and accommodating when we needed to drop off the bags early. Our guides, Paul and Andre, were knowledgeable and ensured we were all enjoying the bike ride. The crew were attentive and we always arrived back to the boat to snack and rooms ready for another night. Dinners were tasty and varied each night and breakfasts always had a special baked goodie. All in all a wonderful experience.

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