Reviews
Eduardo Diniz
Easy relationship. No hassle. We got what we were promissed.
Kim
Pros: Fantastic Food, very comfortable rooms, great locations and very knowledgeable guide “Marcel”. Cons: Only one guide for 23 riders promised 2. One paying guest had to do this role, too many rigid dining rules as to sitting etc, no stopping for photos when riding.
Hi Kim, Thank you for your feedback on the Premium Amsterdam to Bruges - Barge Bike tour. We're glad to hear that you enjoyed the fantastic food, comfortable rooms, great locations, and found the guide, Marcel, to be knowledgeable. We apologize for the shortage of guides during your trip, which resulted in only one guide instead of the promised two. We understand that this impacted the experience for both the guests and the individual who had to assume additional responsibilities. We apologize for any inconvenience caused by the rigid dining rules regarding seating arrangements. We will review these rules to ensure a more flexible and enjoyable dining experience for our guests. We understand your desire for photo stops during the rides, and we apologize if this was not adequately accommodated during your tour. We will consider this feedback to improve our tour experience. Thank you for bringing these matters to our attention. If you have any further concerns or would like to discuss your experience in more detail, please provide your contact information, and we will be in touch. Your feedback is valuable to us as we strive to enhance our services.
Frank
The boat was very well designed to accommodate all the passengers and crew, the dining facilities were excellent, and our room was a little larger than I actually expected. The crew were all personable, attentive, and fun! The chef was superb! Esther, in particular, was an exceptional tour, leader. I do wish we had more time and more detailed tours in the cities, especially Ghent and Bruges. The biking was spectacular and the extensive use of the bikeways made for a very enjoyable rides. There was heavy traffic when we were biking on roads going in and out of Ghent. Giving people an option to take a taxi in to Ghent should be a consideration. The people on our bike tour were all great fun and interesting people. I think the shared interest in bicycling rapidly created a bond among us. This was a fantastic experience, and I strongly recommend it!
Anne Crook
Thé 2 guides Francesco and Elle were fantastic. We had a day of rain and they came up with a plan to shorten the morning ride which was perfect as the sun came out in the afternoon The food was amazing. Gourmet every night without fail. My husband is lactose intolerant and he was very well taken care of. Almost spoilt in a way.
Joe
The countryside was beautiful, although for me, it got repetitious. Hans our guide was very very good. Our barge was delightful with good food and wonderful cabins.
susan manser
The crew – friendly, efficient, helpful The food – delicious The boat – clean and comfortable The guides – friendly, kind, informative, fabulous The e bike – comfortable & well maintained The company – fab The cycle rides – perfect and varied
Barbara Davidson
Everything about this trip was wonderful. The staff was exceptional, the food spectacular, the bikes comfy and well mantained, and the cabins slightly better than expected. Georgio is an absolute delight – such an interesting guide and took great care and interest in everyone. Sylvia’s cooking is over the top. Thank you for a lovely trip!
Astri Berg
Very nice crew, from captain to guide and kitchen. Lovely food, helpful and easy interaction. Good maps, good roads and nice scenery. The best holiday ever!
Thomas Wurm
Guides seemed a little inexperienced. We made a number of mistakes along the route and needed to turn around. The food on board was outstanding. The ship was well appointed and the crew made our trip fabulous. Thank you
Terence Shaw
The boat Princess had awful showers. hardly any pressure and reverting from freezing cold to scolding hot ! Not what you need aftwer a good day on the bike. Food barely adequate. Seemed precooked and brought on board with sauces added with artistic presentations. Many guests agreed with this as did SE staff.
Hi Terence, Thank you for sharing your feedback regarding your experience on the boat Princess. We apologize for the inconvenience you faced with the showers. We understand how important it is to have a refreshing shower, especially after a long day of biking. We apologize for the low water pressure and the inconsistent temperature control. We will make sure to address these issues. Regarding the food, we apologize if it did not meet your expectations. We strive to offer delicious and satisfying meals on board. Your feedback about the pre-cooked food with added sauces and artistic presentations has been duly noted. We appreciate your input, as well as the opinions shared by other guests and our staff. We value your feedback, as it helps us identify areas where we can improve our services. We apologize for any inconvenience caused during your time on the boat Princess. If there is anything else you would like to share or if there are any further concerns, please do not hesitate to reach out to us. We appreciate your time and hope to have the opportunity to provide you with a better experience in the future.
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