Reviews
Peter Gurney
The accomodations were 2 star level poor ventilation and air system rooms very damp and cramped. The food was average but their seemed to be an issue with the amount of food available, their seemed to be some kind of rationing with the amount of food available. The staff was luke warm and somewhat blunt and not really accommodating. The bicycle tour was through Burgundy country but very little wine vineyard tours, I think the selection of sites to see during cycling should be reviewed . I would probably lean towards a 2.5 score on this experience. I would not recommend it to others
Hi Peter, Thank you for your feedback. We apologize for the issues you encountered during your experience. We will address the matters you mentioned, including the poor accommodations, limited food availability, unaccommodating staff, and lack of wine vineyard tours. Your feedback is important to us, and we would like to discuss these matters further with you. Please provide us with your contact information, and we will reach out to you to discuss your concerns in more detail. Thank you for bringing these issues to our attention. Kind Regards, Romy
Jeff and Martha
Every aspect of the trip was great. Our guides were very helpful, informative and helped to form our group from being strangers at the beginning to becoming friends by the end of our tour. The boat staff could not have been better – great food and service. The Istrian coast was stunningly beautiful. We highly recommend this tour.
L&C
Food average was average, snacks after bike day were packaged cookies, windows in our cabin looked like they hadn’t be washed, guides sometimes started the tour again before the sweeper was ready, on change over day they were loading the boat again while we were trying to relax(very unprofessional, should have done it when we were out biking), staff was kind and courteous, Meals had a good variety with lots for those with a bigger appetite, felt like we were on a regimented schedule, never knew what time we were getting back to boat at the end of the day, Rooms always felt damp
Hi L&C Thank you for your feedback. We apologize for the average food quality, the condition of the windows in your cabin, the timing issues with the tour guides, and the inconvenience caused by boat loading during your relaxation time. We appreciate your positive comments about our staff. We would like to discuss your concerns further. Please provide your contact information, and we will reach out to you to address the matters you raised. Thank you for bringing these issues to our attention. Warm regards, Romy
Michael Houskamp
We had a great experience. It was our first Boat and Bike Tour so we did not know what to expect. Our guide, Nina, was excellent and tailored our ride to our wishes. The boat was nice and the crew was very helpful. I would definitely recommend the tour and hope to return for another.
Philip Ardanuy
This is my third trip with Boat Bike Tours, and all have been exemplary. On this most-recent trip, all went well. Every member of the staff were wonderful, the captain, first mate, chef, housekeeper, and guide. The barge was fine and th cuisine was excellent. The rooms were clean and well kept. Because I am an experienced cyclist, I prefer to self-guide using Ride With GPS, which worked just fine. Using the Ship Finder app allowed me to track the barge and meet it easily.
Thank you for your outstanding review! We're honored to have hosted your third trip with Boat Bike Tours and thrilled to hear that all of your experiences have been exemplary. We're delighted that every member of our staff contributed to making your trip wonderful. It's great to know that the barge met your expectations and that the cuisine was excellent. We take pride in keeping our rooms clean and well-maintained for our guests' comfort. We appreciate your preference for self-guided cycling using Ride With GPS, and we're glad it worked seamlessly for you. It's fantastic that the Ship Finder app helped you track the barge and make meeting it easy. Thank you for your continued support and trust in our services. We look forward to providing you with more exemplary trips in the future! Warm regards, Julia from Boat Bike Tours
Paul Rieger
Great staff, food, clean boat, and value for cost.
Laurie O'Brien
This was our first biking trip and we LOVED it! The accommodations were comfy, the food very tasty and the staff wonderful, friendly and went out of their way to accommodate everyone. The daily biking was well organized and the routes, with both the daily map and GPS directions, were easy to follow. We were very happy with the towns we visited and feel we saw the “real” Holland that most people wouldn’t experience by driving the country. We will definitely be planning another trip.
Thank you for your wonderful review! We're thrilled to hear that your first biking trip with us was a great success and that you loved every aspect of it. We're glad that the accommodations were comfy, the food was tasty, and our staff went above and beyond to make your experience exceptional. We appreciate your trust and support. We're excited to hear that you're already planning another trip with us. We can't wait to create more memorable adventures for you! Warm regards, Julia from Boat Bike Tours
Claudia Miller
The tour included everything we needed or wanted, and nothing we didn’t. The staff were welcoming, helpful and fun. The accommodations were clean and comfortable. The dinners were tasty and varied. The bikes were fine.
Lori DeVito Clark
I will talk about the trip itself and the very careful care the crew takes to make our experience over and above our expectation. The crew of 5 gets introduced and right away, you realize you can ask any of them for information. Elke the captain, Monique the hostess, everyone was wonderful. They really helped create a personal experience for each. The towns and countryside we biked through, just gorgeous. Our guide Marcel would stop at pertinent monuments and towns to augment our understanding of history and the importance of certain towns. The travel through historically wonderful small towns is juxtaposed to the larger cities of Antwerp Ghent and Bruges. And countryside, flowers, farms, canals wind mills in between. And whenever someone on the trip needed extra care, they were immediate in their responses. I would be remiss not to mention the gastronomic gourmet meals Chef prepared. Unbelievable.
Thank you for your amazing review! We're thrilled that the crew provided careful care and exceeded your expectations, making your experience truly exceptional. We're glad that Marcel, our guide, enriched your understanding of history through stops at pertinent monuments and towns. Lastly, we're delighted to hear that our chef prepared unbelievable gastronomic gourmet meals. Thank you for choosing us, and we can't wait to welcome you back for more extraordinary experiences! Warm regards, Julia from Boat Bike Tours
Timothy Pletcher
Great crew, friendly, helpful and spirited. We always felt comfortable in a very clean and well maintained ship. I can’t say enough about the professionalism and enthusiasm the crew showed us always wanting make sure we were happy and taken care of. Highly recommend this fun experience!! Fun biking and sailing every day.
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our crew. We're glad that you felt comfortable on the ship. Furthermore, we greatly appreciate your kind words about the professionalism and enthusiasm of our crew. Ensuring your happiness and well-being was their priority, and it's fantastic to know that they went above and beyond to take care of you. Thank you for your support. We look forward to welcoming you back for more exciting adventures! Warm regards, Julia from Boat Bike Tours
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