21 May 2023

Dennis Bassendowski

The entire trip was very pleasurable – we would have liked the opportunity to stop at more local farmers/wineries

21 May 2023

Patricia Steil

Safe caring guide. Amendments made to itinerary due to weather conditions.

21 May 2023

Vicki Milbert

Amazing trip! The boat, the guides, the crew, the bikes, the food-could not have been better! And the rides-wow! The scenery! Boat Bike Tours is 5 Star!

21 May 2023

Jen Jalbert

Our first trip with Boat Bike tours on the Southern Tour of Holland and we knew after being onboard ten minutes we would take another trip with the company. Every staff member was cheerful and helpful. The boat, bikes, the food all great. The bike routes were good variety and beautiful. We even went one rainy day and it was still great. A very stress free vacation as they take care of all the details. Gear up and go!

21 May 2023

Elizabeth

The barge accommodations and food were excellent and the entire crew went out of their way to insure we enjoyed the trip. It would have been better if our bike ride guide knew the route better because we got lost frequently and had to retrace our steps often in the pouring rain. I would have enjoyed a bit more historical context about some of the sights we saw but the routes were beautiful and the landscape stunning!

21 May 2023

Rob Ahrens

Over all, a good time. Biking distances were appropriate and mostly well marked, the food was plentiful and good. Points off for the following: 1. The wait staff was new and sometimes not attentive ( I frequently needed to get my own water/juice but was told by the manager that I could not do this; service did not improve). 2. Route briefings were a little hard to follow because the director interspersed travelogue info while giving directions. Better to give all route directions together, then sight seeing recommendations. Also, we were told of many attractive sights along the route, but then told to not spend much time at them to avoid being late to the boat. 3. Music in the lounge was too loud during afternoon snacks, which made conversation difficult. I had asked the lounge manager to ask the musician to lower the volume but he only did briefly. Very irritating and chased a few out of the lounge.

21 May 2023

Cynthia

Loved the boat and crew. The route and sites were beautiful. However, the two guides put many riders at risk. On the first day the Group 1 leader had gotten us lost so many times that we actually had to turn around at least 8 times. I fell four times because I had to keep looking back and stop to make sure the back of the group knew where to turn because the guide was going to fast through the city. One friend was left behind in a city on the fifth day because neither of the guides did a count before leaving. Even after the incident and riders wanting to do a count, they did not do a count. Many problems with the guides; not acting as a team, not training each other, poor communication, stopping on bike paths, etc. I was very stressed out seeing that I was the one who coordinated 28 people to sign up. Several people fell and had bad experiences. But we also had so many great experiences. Riding to Amsterdam on the last day was awesome. On the last night we all bonded in relief and celebration that no one got seriously hurt. This was my fifth time doing a bike and barge trip. These guides were the worst.

Reply from Boat Bike Tours 24 May 2023

Hi Cynthia, We appreciate your feedback regarding your recent bike and barge trip. We apologize for the issues you encountered with the guides and the potential risks they posed to the riders. It is concerning to hear that the Group 1 leader got lost multiple times on the first day, leading to confusion and unnecessary stops. We understand that this caused inconvenience and even accidents for some participants. We apologize for the lack of coordination and communication between the guides, as well as the failure to perform headcounts before leaving certain locations. These are important safety measures that should have been followed consistently. We understand that the inexperienced guides had a negative impact on your overall experience, despite the beautiful route and sites. We apologize for the stress and disappointment this caused, especially considering your role in coordinating a group of 28 people for the trip. On a positive note, we are glad to hear that you still had many great experiences during the trip, including the enjoyable ride to Amsterdam on the last day. It's wonderful that the group bonded and celebrated together on the final night, relieved that no serious injuries occurred. We take your feedback seriously and will address the issues you mentioned with the guides' performance. We strive to provide experienced and knowledgeable guides who prioritize the safety and satisfaction of our participants. Your feedback will help us improve our future trips and ensure a better overall experience for all participants. Thank you for taking the time to share your feedback, and we apologize once again for the shortcomings you experienced with the guides on this particular trip. Warm Regards, Romy

20 May 2023

Polly V.

We enjoyed a great experience on the Montova – Venice tour!! The Ave Maria is a well-equipped barge, the crew was fantastic, the food delizioso, and the program content very memorable! Tour guides Hugo G. and Giorgia M. provided well-managed and fun days of cycling, informative sight-seeing, and warm camaraderie! Hugo’s positive, energetic spirit and love for Italy was a positive influence for the group, even on the rainy, chilly, and windy days! Giorgia provided just the right balance of spirit and knowledge, being a native of northern Italy! The crew’s cookbook, the souvenir Montova-Venice cycling guidebook, and the daily videos from Hugo are special extras that will help keep this trip in our memory! We spent our week with an enjoyable group of cyclists, in spite of two days of cycling in the rain!* The engine room was helpful for drying shoes, but more hooks or clothes pins for wet clothes in the cabins or hallways would be helpful. The crew of Francesco, Irene, Dani, and Captain Yano provided such warm hospitality, good conversation sprinkled with plenty of humor, smooth sailing, delicious meals, and were always quick to respond to questions or concerns with a smile! The cycling distances each day were very comfortable for us. The sight-seeing along the way was beautiful, interesting (carousel museum, cheese factory, glass factory, historical sights) and offered a taste of Italian culture and history that was just right for the time allowed! Thank you Boat Bike Tours and partner GiroLibero for a fantastic cycling and barge trip in Italy!!

20 May 2023

MARGARET PAUL

My experience was excellent except for the speaking locks. Not necessary. Otherwise, excellent staff, food, service and tour guiding. Looking forward to another trip next year.

19 May 2023

Michael Secor

Our third fabulous cruise with boat/bike. The accommodations were great – clean, roomy, and very comfortable. The meals were excellent as well. Lots of options for breakfast and to make bags for lunch. Dinners were beautifully presented with several options and all tasted great. The tour guides were knowledgeable and very friendly and very attentive to safety. We will do more trips with Boat/Bike in the coming years. They have so many good routes and options across Europe.

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