Do you have a question? Then you might find the answer below. Still a question? Please contact us by telephone 0031-299-313 071 or click here to ask your question by e-mail. We will contact you as soon as possible.
Hire bike or own bike?The bicycles on board are mostly traditional touring bicycles (ladies’ models) with 7 gears, hand brake and/or pedal brake and saddle bags (for Croatia and France: 21 gears and hand breaks). Hire prices for other bicycles (like children’s bicycles, tandems, ‘Slipstreamers’ and so on) and/or children’s seats are available on request. You are permitted to bring your own bicycle (at no extra cost) on most larger boats, except for the ones in Italy. On most trips you can bring and charge your electric bicycle. Please find out whether or not this is possible before booking your holiday. The owner of the ship, crew or tour operator are in no way responsible for any damage, loss or theft to your bicycle.
Are cycling helmets compulsory?All cyclists in Spain, Turkey and Croatia are required by law to wear helmets. In Italy children up to and including 16 years of age are required by law to wear helmets, in Austria children up to and including 12, in Slovakia for children up to and including 14 and for everyone cycling outside of residential areas. In all other countries wearing a helmet is recommended, but not compulsory. If you want to wear a helmet, we advise you to buy your own and bring it with you.
What is the tour guide’s role aboard?Every evening, after dinner, next day’s cycle rides are discussed. In the Netherlands this talk will be held in Dutch, English and German.
Individual, not guided bicycle tours in Netherlands
You ride your daily stage individually and at their own pace using detailed maps and directions. The tour guide is by bike on the road and always available for emergencies via cell phone.
Individual, unaccompanied travel outside Netherlands
You ride at your own pace with maps and directions, the tour operator or crew on board is available for emergencies by mobile phone
You ride every day in a group led by an experienced and locally known guide. Tours outside the Netherlands are not always accompanied by an English tour guides; English and / or German spoken in each case. Information about the tour of your choice upon request.
How do I reach my boarding destination?After booking your holiday, we will send you detailed information on how to travel to your destination by car, train or aircraft, and how to reach your ship’s mooring location. You will receive information on where to park your car. At some destinations you can reserve a parking space in advance. If you are using your own means of transport – with the exception of Venice – we recommend driving to the ship first to unload your baggage and bicycles, and then parking your car. For the trips that end in a different harbour than your departure harbour, transfers to the departure point are available.
Parking in AmsterdamWhen arriving in Amsterdam by car, we advise you to use the Amsterpark.nl Parking Service. You can choose from Self Parking or Valet parking.
With Self Parking you also drive your car directly to the ship and check in your luggage, where after you drive to our secured parking area. A shuttle bus then takes you back to the ship. At your return date, your shuttle bus will be waiting for you at the ship’s location and takes you back to the parking site, where your car is already awaiting you.
A driver is awaiting you in front of the ship and helps you with your luggage. This professional driver drives your car to a 24/7 secured parking area where your car is stored under camera surveillance. Upon your return, your car will be ready for you in front of the ship so you can drive home immediately.
Make sure that you have a parking spot in Amsterdam. The best way to do this is to make a reservation at Boat Bike Tours, because that does not only give you a guarantee for a parking spot, but your car is also safe at a reasonable price while last minute parking is unnecessary just like using public transport or a cab.
Amsterpark.nl is the largest Valet Parking company around Amsterdam Airport and Cruise Terminal Amsterdam and cooperates with many international tour operators and airlines and is insured against damages.
Are the boat-bike holidays suitable for children?All the trips are suitable for children. However, please be sure to check in advance whether your children can cycle between 30 and 60 kilometres a day. Of course, you are also welcome to remain on board the ship for one or more days. Children up to and including the age of 18 must be accompanied by an adult.
Dietary wishesIf you have special dietary wishes (vegetarian meals, lactose or gluten-free diet), then please indicate this when making your reservation. Vegetarian meals are always available, in all other cases we will check the possibilities for your selected trip. In some cases an additional charge may apply; this mainly applies to lactose or gluten-free meals.
What does my room look like?All the cabins (your hotel room aboard) have their own bathrooms with shower, toilet and washbasin. Double cabins nearly always have two single (low) beds; a few cabins have a double bed and some cabins have bunk beds.
Single cabins and cabins for three of four people, as well as the cabins on the upper deck, are not always available (depending on your travel area/boat). We can inform you concerning availability on request. The cabins for 3 or 4 people usually have bunk beds in them. Cabins on the upper deck are more expensive than the ones on lower decks. Please take into consideration that the room aboard a boat is limited.
Is smoking allowed?The interior of the ship is a no-smoking zone: smoking is only allowed on the sun deck. As a safety measure, a statutory smoking ban applies in all cabins; this means that all cabins and rooms on board are no-smoking zones.
Are pets allowed?Sorry! Pets are not allowed aboard.
Can I use a laundry service on board?If you want to wash your clothes, you can find different places on land to do laundry. On board, it is not possible to make use of the washing machine.
Tour operator / Partner tripsBoat Bike Tours is the tour operator for the trips without the label ‘partner trip’.
Boat Bike Tours only handle the bookings for the partner trips, these are handled by foreign tour operators, sometimes contractual partners.
How does the booking process works on this website?Every trip has its own page of details. On the left hand side you will find extensive travel information and photos, and on the right hand side the cabin types and availability. If you click on a cabin type, a calendar will pop up with the available dates including the price per person. Select your travel date and click on the green arrow down the bottom to reserve the trip.
Step 1: reservation process
A new window will open with an overview of the chosen trip on the right.
Fill in the number of people top left. You can also reserve a hire bike, tell us about your dietary requirements and select one or more types of insurance.
The total price of the reservation (including €15 reservation costs) will be calculated on the right.
Click on ‘Next’ to go to step 2.
Step 2: personal data
You fill in your personal information here such as your name and address.
Click on ‘Next’ to go to step 3.
Step 3: overview
An overview of you personal information and the fee. If you want to make any changes, click on step 1 or step 2. When you have checked everything, check the ‘Terms and Conditions’ box. You can also add yourself to the Boat Bike Tours mailing list, and receive the newsletter with all the last minute deals, new trips and other interesting news about once a month.
Click on the green button that says ‘Confirm booking’ to confirm your booking. You will receive a confirmation email of your booking.
We will receive your reservation request. First we will check availability, after that you will receive a confirmation email with the bill included.
Period of considerationBecause we comply with the General Conditions of Thuiswinkel.org, you have an automatic maximum of 14 days to consider your booking. Within this timeframe, you can cancel any reservations made via our website free of charge.
Down paymentAfter making the booking you will receive a travel confirmation and a bill. Usually you will have to pay 40% of the travel fee when booking and the 60% additional costs approximately 6 weeks before your departure date. You will find the details on your travel confirmation.
Reservation costsAn extra €15 per booking will be charged for reservation costs. These costs will be added to the grand total at the end.
VATAll prices are including VAT.
Terms and ConditionsBoat Bike Tours’ Terms and Conditions are applicable to all our cycling/sailing holidays and all the related travel arrangements and confirmations. If you book a trip with us these conditions will become part of the travel arrangement. If any deviating stipulations are applicable to your booking, you will be informed of that fact by us in writing before you book the trip or when you are booking it. Your confirmation is binding. Timetables and other information are subject to change, for example due to metrological, technical or nautical reasons.
See our TERMS AND CONDITIONS
InsuranceWe advise you to look into our casualty, baggage or cancellation insurance (if you have not already got continuing travel insurance, of course). Please note that most insurance companies demand that cancellation insurance is arranged at the same time or shortly after you book your holiday.
ComplaintsAlthough we do our best to ensure our trips are of the utmost quality, if you are dissatisfied about anything please inform the captain immediately. The captain will then do everything in his power to solve your problem. If you want to complain after the trip, please do so in writing (letter, email or fax) to Boat Bike Tours BV. We strive to respond in approximately 14 days, if necessary the matter will be discussed with the captain. If a complaint has not been resolved satisfactorily on time, or if no redress has been obtained in this respect, the traveller can, if necessary, submit the complaint in writing until at the latest three months after the end of the trip (original date of departure) to: Geschillencommissie Reizen, Postbus 90600, 2509 LP in Den Haag (www.sgc.nl).