During (semi-)guided tours, an experienced tour leader will guide your cycling day trips. She/he knows the area well, speaks the local language and will show you the sights with great enthusiasm.
Every evening, after dinner, he or she will discuss the bike trip of the following day. This briefing is in English and/or German, depending on the nationalities present. After the briefing, the tour leader may offer to take you on an evening stroll.
Furthermore, the tour leader will try to solve any problem (e.g. with your bike) that may occur during the day. They will make sure that all goes well during your entire tour. In case of problems, complaints or remarks, you can talk to them and discuss your issue(s). Your tour leader will try to solve the matter during your holiday, but if this is not possible, they will try to do so as soon as possible afterwards.